Merchant Onboarding Analyst

Join Our Team at Paynamics Technologies Inc.!

Company Description

Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.

Job Title: Merchant Onboarding Analyst

Location: Makati, City

Job Type: Full-time

Work Set-up: Hybrid Set-up

At Paynamics, we empower businesses with seamless and secure payment solutions. Were looking for a Merchant Onboarding Analyst to join our Merchant Service Delivery Team. This role is key to ensuring a smooth, compliant, and efficient onboarding journey for our merchantshelping them succeed on the Paynamics platform.

Key Responsibilities

• Track and manage the entire merchant onboarding journey from lead to go-live.
• Guide merchants and Sales Relationship Managers through the onboarding process.
• Support technical setup of merchants and payment channels.
• Collect and verify documents to meet KYC/KYB and compliance requirements.
• Collaborate with Sales, Integration, Compliance, and Support teams to deliver a seamless experience.
• Monitor merchant activity to prevent churn and enhance satisfaction.
• Maintain strong product knowledge and suggest service improvements.
• Support ad-hoc business initiatives and ensure compliance with company standards.
  
  
  

• Bachelor's degree in a business-related field.
• At least 1 year of experience in KYC/KYB, compliance, or merchant onboarding (financial services preferred).
• Proficient in MS Office; familiarity with CRM systems and onboarding tools.
• Strong communication, problem-solving, and organizational skills.
• High attention to detail, with the ability to work independently in a fast-paced environment.