Lease Admin Team Leader

About The Company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 5,000 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Lease Admin Team Leader

Primary Function

Lead and mentor a team of Lease Administrators and manage the workload for the assigned region ensuring regional process adherence and keeping data at the highest quality under our lease management database.

Responsibilities

• Take ownership of assigned region’s portfolio data and documentation.
• Supervise the team’s daily activities; aid the team in identifying activities to prioritize; and address any issues concerning quality.
• Performs final reviews and acceptance from third-party service provider abstraction work product for more difficult and complex transactions
• Responsible for generation, sorting, and sending out of reports to Network Development Team for the region being handled
• Be the main point of contact between IWG and the third-party service provider for items concerning the region handled
• Responsible for managing the team’s workload
• Performs quality checks and ensures abstraction and system data quality
• Be the region’s primary point of contact for queries, issue resolution, and participate in meetings with internal stakeholders
• Provides updates to Country Manager rent check queries
• Provide training and guidance to direct reports
• Be the SME for the regions process nuances and database update processes and guidelines
• Develop close working relationship with country stakeholders and points of contact.
• Responsible to provide feedback information during audit season to external auditor queries.
• Ensure all processes are adhered to by the team.
• Hold regular team and individual 1 to 1s with the team and conduct regular performance reviews
• Willing to work extended hours if needed
• Build a cooperative and collaborative culture with the team
• Understand, meet, or exceed KPIs.
  
  
  

• Excellent interpersonal skills
• Highly analytical and creative thinker
• Familiarity with usage of lease admin databases
• Has excellent written and oral communication skills
• Good presentation skills
• Corporate Competencies
• General Management
• Operations Analysis
• Software Applications
• Communication Skills
• Position Specific Competencies
• MS Office applications (Word, Excel and PowerPoint)
• PDF and OCR tools
• Oral and written English Skills
• Process documentation
  

• Bachelor’s degree
• At least 2 years’ experience in managing operational teams in a Global Lease Admin setting. Senior
• Analysts with leadership potential may be considered.
• Global Lease Admin Database Management experience is a must
• Experience with Global Lease Admin tools and databases is a must (i.e. Sequentra, Costar, ManagePath, etc.)
• Proficient in MS Office applications, with emphasis on Excel
• Open minded and willing to learn new concepts.
• Willing to work from 10 to 7 PM (Hybrid)
• Willing to work in BGC