Lead HR Operations Analyst - HR Shared Services

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

The Lead HR Operations Analyst role provides senior level support from moderate to advanced and complex employee transactions and issues received by the HRSS (HR Shared Services) Response and Processing Centre. These are professionals who apply independent judgement to resolve dynamic problems. They drive operational excellence with optimization and efficiency across Asia Pacific countries and Japan.

What The Role Offers

• As a member of the HRSS Specialist Centre, you will provide specialized knowledge and escalation support for the Response & Processing Centre for interpretation and application of policies while delivering a high-quality employee experience, and cultivating a culture of customer service
• Manage advanced and complex operational transactions and projects, including coordinating with other operational functions and third-party vendors as required
• Lead projects involved in M&A, audits (SOX, COSO, etc.), HR process improvement and the like
• Support other HRSS Centres to alleviate capacity for HR CoEs (Centers of Excellence) and HR Business Partners to focus on strategic work, triage as needed
• Lead training sessions and guide the Response and Processing Centre on updating response/transaction delivery processes, including any trends or outliers emerging from case volume analysis
• Develop and maintain HR content in self-service portal and existing documentation in accordance with policy changes/updates
• Leverage HR Knowledgebase to ensure consistent and optimized processes, making recommendations for continuous improvement
  
  

What You Need To Succeed

• 8+ years related work experience in an HR operations or shared service model supporting different countries with direct support to front-line employees and people leaders. Asia Pacific region, Japan or India coverage is preferred.
• Good communication, reporting, time management, stakeholder management, problem solving, critical thinking, collaboration and customer service orientation
• SAP/SuccessFactors knowledge, and Excel Macro / Power BI / Power Automate skills for Automation would be an asset
• Project management and process improvement experience. Compensation & Benefits / C&B or Total Rewards background an advantage
• Work in Makati, hybrid, between dayshift and mid-shift more frequently
  
  

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

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