Back to listing

L2Application Support Engineer

Talentmate

Philippines

27th February 2026

2602-20743-13

Job Description

PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries.

At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential.

The Experience

With operations spanning the globe and featuring a multicultural team, PSC BiotechÂ® is passionate about bringing the best and brightest together to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents.

We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you but also be provided with the tools that will help you grow and learn.

At PSC BiotechÂ®, it’s about more than just a job—it’s about your career and your future.

Your Role

We are hiring a L2 Application Support Engineer to join our team! This role is primarily responsible for providing advanced technical support for our configurable SaaS applications, ensuring smooth operation and client success. The ideal candidate will have hands-on experience with software administration, particularly in configurable systems such as Veeva Vault, Atlassian JIRA, Trackwise, and other eQMS or LMS platforms.

As an L2 Application Support Engineer, you will be the point of escalation for complex issues that cannot be resolved by client administrators. You will work closely with both clients and our internal Development team to ensure technical issues are addressed, solutions are found, and system uptime is maximized.

This is a remote role based in the Philippines with the following shift: Tuesday - Saturday 3:00 p.m. - 12:00 a.m. Philippines time.

Provide expert support for SaaS solutions, helping client administrators across various organizations with technical inquiries and application configuration.
Troubleshoot complex issues related to SaaS platforms, including configuration, account management, and minor service disruptions.
Investigate issues, gather data for analysis, set up test environments, and replicate problems to propose solutions or workarounds.
Take ownership of tickets, prioritize based on SLA, and ensure timely resolution of issues, from minor configuration problems to critical system outages.
Work closely with the L3 Support team to escalate and resolve critical production issues, ensuring effective communication with clients throughout the process.
Collaborate with the Development and Product teams, providing client-facing support and building strong, professional relationships with users.
Document solutions, workarounds, and knowledge articles within our Customer Service Portal.
Regularly meet with the Senior Technical Support Manager to discuss trends, insights, and opportunities for continuous improvement.

Requirements

BA/BS degree (or higher) in Computer Science or a related technical field.
3+ years of experience in an L2 Application Support role, preferably within SaaS environments.
Strong experience with configurable SaaS systems such as Veeva Vault, Atlassian JIRA, Trackwise, Qualio, MasterControl, ComplianceWire, and other Quality Management Systems (QMS) or Learning Management Systems (LMS).
Ability to troubleshoot, diagnose, and resolve technical issues, ensuring client satisfaction and system performance.
Excellent verbal and written communication skills in English.
Strong customer service skills with the ability to manage escalations and support clients ranging from technical personnel to C-level executives.
Detail-oriented and able to manage multiple priorities effectively.
Experience with issue tracking systems (e.g., JIRA) and ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow).

Preffered:

Experience as a software system administrator or SaaS administrator.
Familiarity with life sciences or other regulated industries.
Hands-on experience with cloud services, databases, and office productivity tools (e.g., Office 365).
Knowledge of SSO, Java, SQL, HTML, XML, JSON, SOAP, and REST API is a plus.

Benefits

Equal Opportunity Employment Statement

PSC is committed to is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	https://www.biotech.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Biotechnology Research

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.