Junior Order Management Officer MOR0005

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Are you ready to be part of a professional community thats powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Junior Order Management Officer

Location: Onsite in Makati Office during the training period

About Us

At hammerjack, were not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact

Over the years, weve built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Job Overview

The Order Management Officer is responsible for handling the smooth execution of order management and processing for a client who provides their food services to clients across Australia (airline caterers, restaurants, hotels and pubs, aged care, schools, and mining sites). The qualified candidate must have excellent verbal and written communication skills and must have the ability to multi-task while ensuring superior customer experience. The Order Management Officer will interact directly with the clients in-house team. The client offers innovative processes and solutions to food services in Australia, by delivering quality products in the most efficient way possible.

Duties And Responsibilities

Order Management

• Responsible for managing all aspects of customer’s orders
• Enter the data and purchase orders with accuracy and precision into our system, making sure no downtime and no follow-ups will be needed from our clients
• Take care of ensuring the timely and accurate execution of orders with no impact and/or issues to both internal and external clients
• Be available and able to answer questions on data and reports
• Be able to coordinate, liaise and follow up as necessary with our internal product resources
  
  

• Be professional/courteous/polite in all communications
• Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectiveness and efficiency of processes
• Maintain a high level of quality and efficiency on all tasks managed by observing best practices and utilizing available tools
• Ensure attendance, participation and cooperation during knowledge transfer sessions and other meetings
• Collaborate with the team and contribute to the overall success of the program by sharing best practices and playing an active role in meetings, workshops etc.
• Help in creating Work Level Instructions (WLIs) for the tasks being handled
• Represent the hammerjack and the clients brands in a professional manner
  
  

• Tasks deemed necessary to ensure excellent customer experience as determined by management
  
  

• Bachelors/College Degree in Accountancy, Business Administration, Management or Information Technology is a plus, but not required
• Strong analytical and computer (especially Excel) skills
• A hospitality background is a plus.
• Strong oral and written communication, including English
• Familiarity with inventory process and policy is an advantage
• Detail-oriented, always able to provide accurate and high-level quality work
  
  

• Actively seeks to understand and deliver client needs, expectations and level of satisfaction
• Able to maintain good relationships with clients and other stakeholders
• Pro-actively seeks solutions for clients
• Experience with handling both B2B and B2C channels is a plus
• Willing to work on weekend shift if needed
• Willing to work in mid-shift as needed
  
  

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team thats dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.