IT Support Specialist

About Sharesource

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

What">

https://www.sharesource.com.au/

What are we looking for?

A challenging and meaningful role where you will have the opportunity to practice your craft, work with a supportive IT Manager, and create value for our Sharesource family (this includes customers from Australia and other partners abroad).This role will be part of the Management Team and will work closely with leadership in attaining company goals.

What are you expected to do?

Important Role

• Be an Ambassador of Sharesource values and culture, ensuring processes are aligned with our values at all times
• Communicate and uphold company values, while protecting the best interest of the company.
  
  

Other Responsibilities

• Plan ahead and be proactive to ensure zero downtime in operations
• Exhibit excellent Sharesource-values-oriented customer service when responding to IT-related and Management-related requests
• Continuously improve IT knowledge through training and skill development
• Contribute ideas, solutions, and updates to the IT knowledge base
• Build strong working relationships with the Management team, clients, and team members
• Maintain hardware, software, and network systems across the company
• Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times
• Escalate unresolved cases to the IT Manager as needed
• Evaluate current and upcoming hardware and software standards for possible utilization
• Participate in IT projects and initiatives as assigned by the IT Manager
• Ensure compliance with company policies, procedures, standards, and guidelines
  
  

You’ll Be a Great Fit If

• You have at least 1–3 years IT support experience in a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis
• You have excellent written, communication, and interpersonal skills
• You have strong analytical, troubleshooting, and problem-solving skills
• You are proficiency in operating systems: Mac, Linux, Windows
• You have a knowledge of PC/Laptop hardware components and troubleshooting
• You have an experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices
• You have a familiarity with resolving remote connectivity issues
• You have an ability to manage multiple priorities in a fast-paced environment
  
  

We will be absolutely thrilled if you also have the following:

• You have an experience in supporting Macs
• You have a knowledge of routers and firewalls
• You have a skill in troubleshooting, Linux, and web hosting knowledge
  
  

What You Gain Beyond The Role

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you’re trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn’t just a perk—it’s how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we’ve got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.
  
  

Please note: This role is remote/hybrid; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.
  
  

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What to Expect in the Process?

• You’ll go through 3–4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 1–2 weeks, but we’ll let you know if things need to move quicker.
• Our best advice? Be yourself and enjoy the conversations. We’ll keep you updated every step of the way, and you’re always welcome to reach out for updates anytime.
• If all goes well, we’ll complete reference checks and requirements quickly—so we can get that job offer to you without delay.
  
  

We Would Be Grateful If You Have These Already

• Fit to Work/Health Card (Basic 5 employment medical tests)
• NBI Clearance
• Social IDs - PHIC, SSS, HDMF, TIN
• Character references with contact info
  
  

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

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