Identity And Access Management Governance Officer

Main Purpose of the Job

The role is responsible for governance of identity and access management of Managed Service Provider ensuring adherence to the SLA contracts, high-quality service delivery, compliance, and continuous improvement.

Key Accountabilities

IAM Strategy & Leadership

• Lead IAM initiatives covering internal, customer identity and privileged access management
• Act as the subject matter expert for IAM best practices
• Lead implementation, configuration, and optimization of IAM platform and applications
• Lead implementation and governance of IAM AXA solutions
• Define and enforce privileged access policies (least privilege, just-in-time access, session monitoring)
• Oversee onboarding/offboarding of privileged accounts, systems, and applications into PAM platforms by the MSP
• Monitor and respond to privileged access risks and anomalies
• Drive automation initiatives to significantly reduce IAM/PAM-related service desk tickets
• Define and track KPIs such as ticket reduction, automation coverage, and SLA improvements
  
  

Managed Service Oversight

• Manage and govern IAM managed service providers, ensuring delivery aligns with SLAs, KPIs, and contractual obligations
• Act as the primary escalation and coordination point between internal teams and vendors
• Conduct service reviews, track performance metrics, and drive continuous improvement
• Ensure quality and compliance of IAM/PAM operations delivered by the provider
  
  

Operations & Incident Management

• Oversee IAM and PAM operations delivered by the managed service provider
• Ensure proper controls are implemented and enforced by the managed service provider
• Ensure effective incident response for identity and privileged access-related events
• Monitor authentication trends, privileged access usage, and security anomalies
  
  

Stakeholder Management

• Collaborate with security, infrastructure, application, and business teams
• Provide guidance on onboarding applications and systems into IAM and PAM platforms
• Align IAM/PAM services with business needs and risk posture
  
  

Key Stakeholders

• IT Security
• ITOPS Leads
• Corporate Security
• Application and Product Owners
• Business Units (HR, Operations, Distributions)
  
  

Education & Experience

• Bachelor’s degree in IT, Cybersecurity, or related field
• 3 to 5 years of experience in IAM/PAM
• Experience working with managed services or outsourced IAM delivery models
• Hands-on experience with IAM tools
• Experience in governance, audit, and regulatory compliance
• Proven experience in automation and ticket reduction initiatives
  
  

Core Skills & Experience

• Customer Identity and Access Management (CIAM)
• Privileged Access Management (PAM)
• Privileged Access Controls
• ITIL / Service Management Practices
• Strong vendor and stakeholder management
• Leadership and influencing skills (in a managed service model)
• Excellent communication and negotiation skills
• Strategic and analytical mindset
• Ability to manage multiple priorities
  
  

At AXA, each person matters. We perform at our best knowing the positive impact we make as valuable partners for our customers and the communities we belong to.

If you want to know more about the other career opportunities at AXA Philippines, please follow this link:

https://careers.axa.com/axa-entities/axa-philippines

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