Helpdesk Support Specialist

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Summary

We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests on a daily basis
• Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
• Provides support for web-based video conference services within the contact centers including driver and local software issues.
  
  

• Creative thinker – You are curious and unafraid to ask questions
• Hard worker – You are industrious and diligent in everything you do
• Innovator – You are willing to initiate changes and introduce new ideas
  
  

• Minimum Bachelor’s degree
• Experience with Microsoft Active Directory
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to operate in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Exceptional written, oral and interpersonal communication skills
• Exceptional customer service orientation
• Must be detail oriented
  
  

• Working knowledge of a past Helpdesk/Support Ticketing system