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Head Of Telesales

Talentmate

Philippines

13th July 2026

2607-2544-1795

Job Description

Part of the leadership team
Shape and lead a high-performing telesales team, driving meaningful growth.

About Our Client

This opportunity is with a large organization in the insurance industry. The company is committed to providing innovative solutions to its customers while fostering a culture of excellence and growth.

Job Description

Sales Leadership & Strategy

Develop and execute telesales strategies to achieve monthly, quarterly, and annual revenue targets.
Lead end-to-end telesales operations including lead generation, customer acquisition, upselling, cross-selling, and retention.
Establish sales forecasts, KPIs, and performance monitoring frameworks.
Identify market opportunities and recommend growth strategies to increase membership and revenue.

Team Management

Build, lead, coach, and develop a high-performing telesales team.
Manage telesales managers, supervisors, and agents to ensure productivity and target achievement.

Operational Excellence

Design and optimize telesales processes to improve conversion rates and operational efficiency.
Monitor sales metrics including:

Conversion Rates
Contact Rates
Revenue per Agent
Cost per Acquisition
Customer Retention
Quality Assurance Scores

Implement best practices in sales operations and workforce management.

Customer Acquisition & Retention

Develop strategies to increase individual, family, and corporate HMO membership enrollment.
Drive customer retention initiatives and member engagement programs.
Partner with Marketing and Product teams to maximize lead conversion and campaign effectiveness.

Compliance & Quality Management

Ensure compliance with healthcare insurance regulations and company policies.
Maintain adherence to data privacy requirements and ethical sales practices.
Monitor call quality and implement continuous improvement initiatives.

The Successful Applicant

Bachelor's Degree in Business Administration, Marketing, Management, Healthcare Administration, or a related field.
Minimum of 8 years of sales and telesales experience preferably from a HMO, health insurance, medical insurance, or healthcare benefits organization.
Minimum of 5 years of leadership experience managing telesales teams.
Proven track record of consistently achieving and exceeding sales and revenue targets.
Experience leading large-scale inbound and outbound telesales operations.
Strong background in health insurance products, membership acquisition, and customer retention strategies.
Strong understanding of sales performance metrics, forecasting, and pipeline management.
Excellent leadership, communication, stakeholder management, and negotiation skills.
Proficient in CRM systems, sales reporting tools, and performance analytics.
Knowledge of healthcare insurance regulations, compliance requirements, and ethical sales practices.
Must have direct experience working for an HMO or health insurance company (non-negotiable requirement).

What's on Offer

Comprehensive HMO coverage and allowances.
Opportunity to work in a large organization within the insurance industry.

If you are ready to take the next step in your career as a Head of Telesales, we encourage you to apply today!

Contact

Quote job ref: JN-072026-7060551

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Call Center Operations
Company Industry/ Sector:	Other

What We Offer

About the Company

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