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Head Of Account Management - Hospitality-Tech

Talentmate

Philippines

7th January 2026

2601-2544-694

Job Description

High-growth environment in the tech space
Strong career development and opportunity to grow a team

About Our Client

A fast-growing hospitality tech company in SEA, it partners with local hotels and property owners to elevate the quality and consistency of affordable stays. By combining technology, efficient operations, and a strong focus on service, its transforming the way travelers experience budget accommodations across the region.

Job Description

Develop and execute national account management strategies aligned with revenue, occupancy, and growth targets, while defining team KPIs and reporting frameworks to track account health, partner satisfaction, and efficiency.
Collaborate with cross-functional teams (Demand, Revenue, Supply, Marketing, Ecommerce, Operations, and Finance) to deliver seamless property-level support and execution.
Build and maintain strong relationships with key property partners to ensure retention, loyalty, and long-term collaboration; resolve escalated issues promptly and oversee rate adjustments and operational enhancements per property.
Drive operational excellence by managing IDPs, PIPs, KPI incentive programs, and other recurring processes, ensuring optimal system usage across account management teams.
Lead, coach, and develop a team of Account Managers to deliver partner success, exceed KPIs, and maintain high engagement; conduct performance reviews, set development goals, and provide continuous training on tools, processes, and customer engagement.
Utilize data tools and dashboards to assess property performance, identify underperforming accounts, and lead turnaround efforts; prepare monthly and quarterly reports for senior leadership summarizing wins, challenges, and action plans.

The Successful Applicant

Experience:

8-12 years in account management, partner relations, or commercial operations within hospitality, travel, or tech-enabled services.
Proven track record in managing national or multi-region portfolios and driving revenue growth.

Leadership & Team Management:

Strong people leadership experience, including coaching, performance management, and team development.
Ability to lead cross-functional initiatives and influence stakeholders at all levels.

Technical & Analytical Skills:

Proficient in data-driven decision-making; comfortable using dashboards and KPIs (RN, Occ%, ADR, MIB).

Strategic Thinking & Execution:

Skilled in designing and implementing account strategies aligned with business objectives.
Ability to identify underperforming accounts and lead turnaround efforts effectively.

Soft Skills:

Excellent relationship-building and negotiation skills to maintain partner loyalty.
Strong communication and problem-solving abilities; adept at handling escalations.

Education:

Bachelors degree in Business, Hospitality Management, or related field; MBA is a plus.

Whats On Offer

Regional Exposure and Career Growth
High-Impact Role in a Transforming Industry
Empowered and Entrepreneurial Culture

Contact: Monica Basco

Quote job ref: JN-012026-6913785

Job Details

Role Level:	Director	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Analyst
Company Industry/ Sector:	Recreational Facilities Travel Arrangements And Hospitality

What We Offer

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