GSC HR Director

Role Summary

This HR Director is responsible for country HR leadership for IWG’s employing entities in the Philippines, notably for the Manila Global Service Centre (GSC). This entails full accountability over talent acquisition, strategic workforce initiatives, rewards and recognition, performance management, employee relations, and local HR compliance. This role also functions as a strategic advisor to the Managing Director of the Manila GSC on all people-related matters, while serving as a point of contact to Philippine government regulatory bodies.

Additionally, the HR Director leads the global HR Shared Services team, delivering end-to-end global HR services (hire-to-retire) across APAC, EMEA, and LATAM, and ensuring seamless, compliant, and efficient service experiences at scale.

Duties And Responsibilities

As Country HR Director:

• Lead the full HR agenda for the Manila GSC, covering 1,000+ employees across Finance, Construction and Design, Supply Chain, HR, and other Support Services.
• Represent the organization to all Philippine labor and statutory authorities (DOLE, SSS, PhilHealth, etc.).
• Serve as the final approver for performance improvement plans, employee relations cases, disciplinary actions, and terminations.
• Oversee local C&B design, compliance, and alignment with wider Group frameworks.
• Act as the internal HR business partner to the GSC Managing Director and local business function heads
• Drive country-specific talent strategies including predictive hiring, talent benching, attrition planning, and employer branding.
  
  
  

As Director of HR Services

• Lead global delivery of HR Services across all employee lifecycle stages: onboarding, data management, benefits administration, employee lifecycle, exit processing, and compliance documentation.
• Design and execute transformation strategies to streamline and automate HR operations anchored on balancing customer experience with controls and compliance.
• Work with the relevant process teams to build and manage delivery playbooks to ensure SLA and compliance adherence.
• Own global policy documentation for HR Services, partnering with Finance, Payroll, and IT as applicable.
• Act as final escalation point for complex HR cases involving senior level employees.
  
  
  

Key Stakeholders

• SVP, Human Resources (Direct Manager)
• Managing Director, Manila GSC
• Country Manager, Philippines
• Global HR leadership team
• Global and local functional business unit heads
  
  
  

Qualifications And Experience

• Minimum 10 years HR leadership experience with regional or global remit.
• Proven success in a shared services environment and a matrix organization.
• Deep understanding of Philippine labor laws and government compliance requirements.
• Strong track record in HR transformation, automation, and service excellence.
• Experience managing cross-border HR operations and vendor relationships.
  
  
  

Competencies

• Strategic HR Leadership
• Operational Excellence in HR Services
• Government/Regulatory Interface
• Complex Case Management
• Cross-functional Collaboration
• HR Data Fluency
• Change Management & Project Delivery
• Executive Presence and Influencing
  
  
  

Direct Reports

Two to three

About The Company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services. As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040

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