Finance AR Manager

Job Title: Senior Manager - Accounts Receivable

Department: Finance

Reports To: Finance Director

Location: Taguig, Manila

Scope: Local & International Client Operations

Employment Type: Full-Time

About IWG

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Position Summary

The Senior Manager - Accounts Receivable is responsible for leading and optimizing end-to-end AR and Order-to-Cash (O2C) operations across local and international client portfolios. This role ensures timely billing, efficient collections, accurate cash application, and strong credit management while maintaining compliance with global policies and local regulations. The role partners with regional and global stakeholders to drive cash flow, reduce DSO, and enhance customer experience.

Key Responsibilities

Global & Local AR / O2C Operations

• Own end-to-end AR processes including billing, collections, cash application, dispute management, and credit control.
• Oversee AR operations supporting both domestic and international clients across multiple entities and currencies.
• Ensure timely and accurate invoicing in compliance with contractual and regulatory requirements.
• Drive consistent application of global AR policies while addressing local market needs.
  
  
  

• Lead collections strategies to optimize cash flow and reduce Days Sales Outstanding (DSO).
• Monitor AR aging, high-risk accounts, and delinquency trends; implement corrective actions.
• Partner with Sales, Customer Success, and Commercial teams to resolve complex collection and dispute issues.
  
  
  

• Oversee customer credit assessments, limits, and ongoing credit reviews.
• Manage exposure to customer credit risk across regions.
• Establish escalation frameworks for high-risk and strategic accounts.
  
  
  

• Ensure strong internal controls, segregation of duties, and compliance with SOX and local regulations.
• Support internal and external audits related to AR and revenue processes.
• Ensure compliance with revenue recognition policies and data privacy requirements.
  
  
  

• Lead AR transformation initiatives including automation, standardization, and system enhancements.
• Drive adoption of AR tools such as automated billing, cash application, and collections platforms.
• Develop and maintain global AR SOPs, policies, and performance standards.
  
  
  

• Lead, coach, and develop AR managers and teams across regions.
• Build succession plans and capability development programs.
• Foster a culture of accountability, continuous improvement, and customer focus.
  
  
  

• Provide regular reporting on AR performance, DSO, aging, bad debt exposure, and cash collections.
• Act as a key AR advisor to senior finance leadership and regional stakeholders.
• Support strategic initiatives such as market expansions, system implementations, and M&A activities.
  
  
  

• Bachelor’s degree in accounting, Finance, Business, or related field.
• Minimum of 10-15 years of progressive Accounts Receivable / O2C experience, including international client exposure.
• Proven experience managing multi-currency, multi-entity AR operations.
• Strong understanding of credit management, collections strategies, and revenue-related controls.
• Hands-on experience with ERP systems (e.g., SAP, Oracle, NetSuite, Workday) and AR automation tools.
• Strong leadership, analytical, and executive communication skills.
  
  
  

• CPA, CMA, or equivalent professional certification.
• Experience in shared services or multinational environments.
• Exposure to AR digital transformation, centralization, or global standardization projects.
• Experience partnering with Sales and Commercial teams in complex client environments.
  
  
  

• Strategic Cash & Working Capital Management
• Global Stakeholder & Client Management
• Risk & Control Leadership
• Change & Transformation Management
• Customer-Centric Mindset
• Executive Communication & Influence