Executive Assistant AOL0001

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community thats powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Executive Assistant

Location: Hybrid - either Makati Office or Pampanga Office

About Us

At hammerjack, were not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact

Over the years, weve built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Role Overview

We’re looking for a highly organised and proactive Executive Assistant to manage day-to-day logistics, customer communication, and trip delivery. You’ll play a central role in ensuring every trip runs smoothly, from planning and supplier coordination to finance and customer care, while keeping communication flowing efficiently across our global team.

Key Responsibilities

• Inbox Management: Monitor and manage the CEO and hello@ email inboxes, responding promptly and professionally to clients, suppliers, and partners.
• Trip Quality Oversight: Double-check all bookings (hotels, transfers, and activities) to ensure accuracy, timeliness, and excellence for every traveler.
• Customer Communication: Handle traveler correspondence, follow-up messages, and logistics updates with warmth and clarity.
• WhatsApp Support: Manage the company’s WhatsApp channels, ensuring fast, friendly, and solutions-focused communication with customers before and during travel.
• Team Coordination: Support and oversee the logistics team, ensuring tasks are completed accurately and on schedule.
• Trip Lifecycle Management: Coordinate each trip’s operational flow—from initial booking and supplier payments to final document delivery and post-trip feedback.
• Finance Assistance: Assist with tracking payments, reconciling supplier invoices, and maintaining budget and payment records for each trip.
• Executive Support: Provide general administrative support to the CEO, including scheduling, reporting, and project coordination.
  
  

• 3+ years in administration, executive support, preferably travel operations experience.
• Exceptional English communication skills (written and verbal).
• Strong organisational and follow-up skills with close attention to detail.
• Experience managing multiple inboxes, customer messages, or CRM systems.
• Proficiency with Google Workspace suite, Google Docs/Word, HubSpot, and project management software such as Monday.com
• Expert-level knowledge of Google Sheets/Excel
• Positive attitude, flexible mindset, and eagerness to work in a fast-paced, purpose-driven environment.
  
  

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team thats dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.