Ecommerce Operations Associate Shopee

We are Reckitt

Home to the worlds best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Sales

The Ecommerce Operations Executive plays a critical role in supporting the E‑Commerce Sales & Shopee Lead by managing day‑to‑day operational excellence across the Shopee platform. This role ensures seamless execution of campaign requirements, product availability, order fulfillment, platform readiness, and operational coordination. Through disciplined processes, accuracy, and strong collaboration with cross-functional teams and Shopee operations counterparts, the Shopee Operations Executive helps optimize performance, reduce friction, and enable the commercial team to deliver superior results and customer satisfaction.

About The Role

The role manages the end-to-end operational workflow for Shopee, including product listing and content maintenance, assortment readiness, stock monitoring, order processing, and campaign preparation. It acts as the operational bridge between Supply Chain, Marketing, Finance, and the Shopee Lead, ensuring alignment, timely execution, and zero misses across platform activities. The role also supports performance reporting and platform analytics, contributes to troubleshooting issues, and ensures compliance with operational requirements to enable strong growth and on-platform success.

Your responsibilities

Operational Execution

• Ensure accurate and timely product uploads, listing maintenance, price updates, and content refreshes in coordination with Marketing and the Shopee Lead.
• Manage daily store operations including order monitoring, cancellation management, late shipment prevention, and fulfillment coordination.
• Track stock availability, forecast replenishment needs, and collaborate with Supply Chain to prevent out‑of‑stocks and fulfillment delays.
• Validate promotion submissions, set up vouchers, bundles, flash deals, and ensure 100% compliance with campaign mechanics.
• Oversee operational readiness for all Shopee Mega Campaigns, Double Digit events, and platform-initiated activities.
• Ensure complete and accurate usage of digital shelf tools, supporting improvement in content quality, ratings, and discoverability.
  
  

Shopee Customer Support

• Serve as the first-line operations liaison with Shopee’s Key Account Operations, Seller Support, and Logistics teams.
• Help escalate operational issues (e.g., listing errors, penalties, logistics challenges, backend bugs) and track to full resolution.
• Manage the creation and tracking of support tickets, ensuring swift turnaround for all issues affecting sales performance.
• Assist in coordinating platform requests such as store onboarding for new features, tool activation, and participation in pilot programs.
  
  

Campaign & Promotional Support

• Execute preparation for all Shopee campaigns, including SKU nomination, promo setup, asset uploading, and store page updates.
• Coordinate with Marketing and the Shopee Lead to ensure accurate and timely campaign assets, copy, creatives, and deal submissions.
• Monitor live campaigns to identify issues (e.g., missing deals, incorrect prices, untagged items) and escalate immediately.
  
  

Data & Performance Reporting

• Consolidate daily, weekly, and monthly performance reports on traffic, conversion, sales, fulfillment, cancellations, and penalties.
• Track competitor activity (pricing, promotions, new products, bundles, content updates) and summarize insights for the Shopee Lead.
• Monitor ongoing performance of traffic levers (ads, search, paid visibility) and highlight operational opportunities or inefficiencies.
  
  

Support post‑campaign analysis through data gathering, execution audits, and identification of operational improvement points.

The experience were looking for

• Strong leadership capabilities with experience managing and motivating teams
• Deep knowledge of e-commerce performance drivers (traffic, conversion, assortment, media, pricing, supply chain)
• Strong analytical, financial, and data interpretation skills
• Experience managing P&L and optimizing investment efficiency
• Excellent negotiation and relationship‑building skills, preferably with e-commerce platforms
• Strategic thinking with the ability to translate insights into actionable commercial plans
• Proficiency in e-commerce tools, digital shelf solutions, and platform analytics
• Strong project management skills with ability to lead cross‑functional initiatives
• High level of commercial acumen and understanding of category development principles
• Ability to thrive in dynamic, fast‑paced environments
• Strong communication, presentation, and stakeholder‑management capabilities
• Demonstrated problem‑solving skills and continuous improvement mindset
  
  

The skills for success

Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitts potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitts pay for performance philosophy.

Equality

We recognise that in real life, great people dont always tick all the boxes. Thats why we hire for potential as well as experience. Even if you dont meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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