E-commerce Customer Support Hybrid Day Shift Full-time

Location: Hybrid - RCBC Makati

Schedule: Monday to Friday, 10:00 AM - 7:00 PM PHT

Work Arrangement: Hybrid setup with onsite work from Monday to Thursday

About the Company

Our client is a well-established fashion brand with a strong market presence and a long-standing commitment to delivering quality, style, and exceptional customer experiences. With a nationwide retail footprint and a growing online platform, the company focuses on creating accessible, high-quality products that resonate with a diverse customer base.

The culture is collaborative, energetic, and customer-centric, with a strong emphasis on individual contribution and continuous growth. They are seeking a dedicated E-commerce Customer Support to join the Help Center team and support the delivery of a high-quality customer experience.

Why You’ll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th Month Bonus + Government Mandated Benefits.
• Computer will be provided
• Birthday leave + birthday cake.
• Regular social activities.
• Regularization drink.

What You’ll Be Doing

Reporting to an Australia-based Customer Service Manager, you will be the digital voice of the brand. This is a non-voice role focused on providing exceptional written support across multiple platforms. Your key responsibilities will include:

• Digital Engagement: Managing and resolving inquiries via Zendesk Ticketing, Live Chat, and Facebook Messenger.
• Proactive Problem Solving: Investigating complex incidents and finding appropriate solutions that benefit both the customer and the brand.
• Brand Ambassadorship: Modeling the brands customer experience standards to create a warm and welcoming vibe.
• Precision Documentation: Accurately recording data into CRM and support systems with high attention to detail.
• Efficiency: Managing multiple deadlines efficiently while maintaining a "customer-centric" mindset.

What You’ll Bring

• Experience: At least a year of experience in eCommerce Customer support.
• Ownership & Attitude: An ultra-positive, "can-do" attitude. We are looking for a super proactive team player who takes full responsibility for their results and manages tasks with maximum efficiency.
• Professionalism: Well-groomed and professional in every interaction, consistently acting with honesty and integrity.
• Reliability: A high level of personal accountability, ensuring you are present, engaged, and meeting KPIs with precision.

Bonus Points For

• Software Proficiency: Previous experience with Gorgias software is highly preferred.
• E-commerce Tools: Familiarity with Shopify or Shopify Plus is a significant advantage.
• Platform Knowledge: Experience with Zendesk and CRM platforms.
• Industry Interest: A background in fashion is helpful but not mandatory.

Ready to Apply?

We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.

Want to fast-track your application? Connect with Anne on LinkedIn.

Important: This role is open to Filipino citizens only. Applications must be submitted in English.