E-commerce And Digital Engagement Associate Contact Center Agent-Local Account

Masagana Gas Corporation is looking for an E-commerce and Digital Engagement Associate to handle our online orders, customer support, social media and live selling. You will be the voice and face of the MGC family of brands online. You will process orders, answer customers, grow our social media community, and host live selling sessions and marketing videos.

Key Responsibilities

Order Processing and Fulfillment

Process customer orders, returns and cancellations from Messenger, voice calls, SMS, the MGC E-commerce App and other channels

Record and track all order details accurately

Assign orders to the right dealers so they are delivered on time

Keep customers updated on their orders, and resolve order and delivery problems

Manage inventory and update product information on e-commerce platforms

Customer Support

Respond to customer inquiries, complaints, comments and feedback by email, social media, chat and calls

Work with other teams to resolve customer issues

Know our products, services and company policies well

Give friendly, helpful and fast customer service

Social Media and Community Engagement

Plan and carry out social media strategies to grow brand awareness, engagement and loyalty

Manage and monitor our Facebook, Instagram, TikTok and other social media accounts

Reply to comments and messages promptly

Build our online community through engagement programs, and work with brand advocates and influencers

Prepare weekly reports on how content performed and how the audience engaged, with recommendations

Additional Responsibilities

Keep up with e-commerce and social media trends, algorithm changes and how customers behave online

Help keep a positive brand image online

Meet assigned targets for order accuracy, response time, customer satisfaction, follower growth, engagement and live selling sales

Be open to learning new skills and taking on additional tasks

Qualifications

Bachelor's degree in Marketing, Communication, Mass Communication, Business Administration, or a related field

At least 1 year of experience in customer service, contact center, e-commerce, social media management, or live selling

Familiar with Facebook, Instagram, TikTok, Messenger, and e-commerce platforms

Basic knowledge of social media analytics and content performance reporting

Basic video editing skills (CapCut, Canva, or similar) is a plus

Strong customer service attitude; patient and good at handling complaints

Organized, accurate, and able to handle many orders and messages at once

Results-driven and willing to work toward sales and engagement targets

Creative, adaptable, and quick to learn