Dining Reservations Supervisor

Company Description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

• Oversees the outlet reservations system by ensuring accurate bookings and table assignments, handles outlet reservations, cancellations, and modifications, and coordinates with the department to ensure seamless service delivery.
• Provides exceptional customer service to guests, builds and maintains relationships with guests and clients, and generates reports on reservation trends.
• Supervises, develops, and trains dining reservation agents to ensure excellent service and efficient operations, and monitors and evaluates performance through feedback and coaching.
  
  

• Graduate of a degree in Hospitality Management or any related field is an asset.
• Minimum of two (2) years of relevant experience in dining reservations is an advantage.
• Strong leadership, verbal and written communication skills, service-oriented, with a keen sense of detail.
• Proficiency in relevant software such as Resdiary and Microsoft applications.