Desktop EUC L1
Talentmate
Philippines
18th February 2026
2602-4076-17
Job Description
- Strong experience providing IT infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technically troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk side support and PC break/fix, including basic administration of Windows O/S and Mac/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels, all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
- Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers
- Experienced in repeat call analysis and developing preventive actions.
- Experienced in problem management.
- Excellent written and oral communication skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
- Mobile Device Management (MDM tools MobileIron & Intune) - setup devices for email, RSA authentication, VPN connectivity, and troubleshooting.
- Good understanding and troubleshooting of Apple devices and apps.
- Knowledge of VDI, SCCM/LANDesk/Altris, Skype for Business, and OneDrive.
- Preferably with an Associate’s Degree in electronics and CompTIA A+ certification.
- Experience of ticketing tools (ServiceNow),
- Good Customer management skills.
- Good in oral and written communication, Bilingual resources where primary language is not English
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Really passionate about the work.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Makati National Capital Region |
| Company Website: | http://www.ironglobal.com | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
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