Customer Support Specialist

Job Description

Join the team redefining how the world experiences design.

Hey, gday, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can take time — so we’ll get straight to the point.

Where And How You Can Work

Our Manila office is home to a vibrant and growing community of Canvanauts. We’ve designed it to be a collaborative and inspiring space where teams can connect, create, and thrive. This role follows a 24/7 shifting schedule and a hybrid setup, giving you the flexibility to balance working from home and in our Manila Campus.

What Youd Be Doing In This Role

As Canva continues to grow, change is part of our DNA — and that’s part of the fun. This role will evolve, but here’s a snapshot of what you’ll be working on:

At the moment, this role is focused on:

• Delivering high-quality, timely support to Canva users across email, chat, and phone
• Handling real-time customer interactions, resolving issues with clarity, empathy, and efficiency
• Supporting a wide range of queries across Accounts & Billing, Print, and Technical Support
• Using AI-powered tools and workflows to improve response quality and speed
• Collaborating across teams to solve complex user issues and improve the overall experience
• Prioritising performance metrics while maintaining a human, customer-first approach
• Thriving in a 24/7 rotating shift environment that supports global customer needs; and has the willingness to work onsite and on holidays
  
  

Youre probably a match if

• You have relevant customer service experience in an email, chat, and phone (inbound/outbound) support role in areas related to technical support or Enterprise (B2B)
• You’re comfortable handling live conversations and thinking on your feet
• You have hands-on experience using AI tools to improve workflows, or a strong willingness to learn and adopt them in customer support
• You thrive in fast-paced, high-volume environments and stay organised under pressure
• You’re a collaborative team player with a strong sense of ownership
• You’re self-driven and motivated to continuously learn and grow
• You demonstrate empathy and align with Canva’s values of being a good human and a force for good
• You’re open to working rotating 24/7 shifts
• Fresh Graduates are welcome to apply
  
  

About The Team

The Customer Happiness Team lives by the mission: “Every user empowered, every voice heard.”

As part of the User Voice Supergroup, the Specialist Operations Group is at the heart of Canva’s relationship with our users. We’re responsible for delivering seamless, scalable, and high-quality support experiences to millions of users globally.

We’re not just solving problems — we’re creating moments of delight. Every interaction is an opportunity to build trust, loyalty, and advocacy for Canva.

What’s in it for you?

Achieving our crazy big goals takes hard work — but we make sure there’s plenty of fun, connection, and growth along the way.

Here’s a taste of what’s on offer:

• Equity packages — share in Canva’s success
• Inclusive parental leave for all parents and carers
• Annual Vibe & Thrive allowance for wellbeing, connection, and workspace setup
• Flexible leave options to recharge and give back
  
  

Other stuff to know

We make hiring decisions based on your skills, experience, and passion — and how you’ll contribute to Canva’s culture.

When you apply, feel free to share your pronouns and any adjustments you may need during the interview process.

We celebrate diverse backgrounds and experiences — even if you don’t meet every requirement, we’d still love to hear from you.

Please note: Interviews are conducted virtually.

---