Customer Service Representative Seasonal Account

Responsibilities

FLOWERSTORE.PH, Philippines #1 Online Gift Store, is looking for CUSTOMER SERVICE ASSOCIATES to help in accomplishing the following duties and responsibilities:

• Resolve customer inquiries and concerns via phone, email, or social media
• Greet customers warmly and ascertain reason for calling
• Assist with placement of orders, refunds, or exchanges
• Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Support the companys operations
• Other tasks that may be required which would deem necessary in the fulfillment of the above duties
  
  

• Relevant experience in customer service is a plus
• Smart, friendly and hardworking
• Excellent communication skills in Tagalog and English
• Excellent decision making and problem-solving skills
• Strong interpersonal skills
• Good attentive listening skills
• Comfortable in using own device