Customer Journey Expert - Product Owner

Product Owner / CJE

Background On What ING Is About (Generic ING Background)

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

Your Role and The Team

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s CTO domain, reporting directly into ING’s Chief Technology Officer.

The PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities. And right there, the ‘Squad Master’ Customer Journey Expert comes in.

The Squad Master is a new role within ING replacing the Product Owner Role. PSS works according to Agile principles in self-organizing teams. Together with other CJE’s you have an end-to-end responsibility for the development, and you have the main responsibility for the delivery and change. You will work with two TECH squads. As our Squad Master, youll determine what is being worked on within a squad (in consultation with your Product Lead), responsible for meeting the Services KPI’s and decide what the key priorities are.

Key Responsibilities

• Product Owner / Customer Journey Expert for non IT / COPAF work ( COPAF = Dutch Acronym used in Project management). Formally it is SCOPAFIJTH and stands for aspects you need to cover in your project: S: Security; C: Communication; O: Organisation; P: Personnel; A: Administrative Organisation; F: Financial; I: Information provisioning; J: Juridisch (Dutch for Legal); T: Technology; H: Housing.
• Key focus topics: reconciliation, risk assessments and data stewardship topics
• CJE will not manage a team. CJE will interact with 19 Retail Banking & Wholesale Banking countries
• Knowledge: Economy-Finance study background and Payments track record
• Experience: Products experience since he/she will need to strengthen-build the Products ‘outside in’ view in Hubs Manila
• Maximizing business value through ordering and prioritizing the product backlog features and stories.
• Actively involved in the creation of Epics, Features, User Stories and Tasks
• Build and maintain strong relations with important key-stakeholders (Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Tax, Sales, ..)
• Solve impediments encountered in the development of the Product
• Active and timely Backlog management in collaboration with business and other IT stakeholders, with the ability to adapt quickly to impediments and challenges
• Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to security, resilience, performance, contractual, legal and compliance requirements and obligations.
• Be in control regarding Risk and Compliance
• Create a solid base with your development and operations team
  
  

Key Capabilities/Experience

Competences

You are pro-active and have a natural drive to act and deliver results on time.

• Excellent team player.
• Take initiative, work accurately and in a structured and disciplined manner, have patience and resilience to handle setbacks.
• Have a sharp eye for details, while not losing the overall picture.
• Experience in guiding on and offshore teams
• Experience in Agile environments in a corporate set-up
• You are highly self-organizing, pragmatic, and always seek opportunities to improve your work.
• Experience in Payments Services, SEPA Direct Debits, SEPA Classic, SEPA Instant Payments and International Payments
• Excellent in English
  
  

Minimum Qualifications

• Bachelor’s in Computer Science, Engineering, or a related field.
• At least 2 years of experience as an product owner or a similar role.
• Have experience in highly regulated environments (e.g., financial institutions)
• Excellent communication skills, capable of conveying complex technical topics to various audiences.
• Ability to develop strong and collaborative partnerships with organizational leaders.
• Knowledge of and experience with methodologies,), service management processes and an agile work environment.
  
  

How To Succeed

We hire driven and ambitions people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

About Us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

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