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Customer Experience Representative

Talentmate

Philippines

14th July 2026

2607-39667-3

Job Description

To reach the fast resolution rate by coordinating and escalating to the respective team.
Troubleshooting and resolving customers concern within threshold via email or call.
Releasing of network fault advisory to all customers affected and escalating to internal teams.
Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
Developed a process improvement project for the team.
Must be a a bachelor's degree graduate.
Preferably new graduate or with at least 6 months to 1-year work related experience with BPO/ Telco Contact Centers. Fresh graduates are also encouraged to apply.
Academically competent and was active in school activities; and, or, held leadership position in school organizations
Willing to work in shifting schedules and work onsite in Makati
Articulate and can clearly present ideas to a variety of audiences.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Makati National Capital Region
Company Website:	http://www.eastern.com.ph/	Job Function:	Customer Service
Company Industry/ Sector:	Telecommunications And IT Services And IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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