Customer Care Specialist

Responsibilities

• Analyzing customer issues and identifying effective solutions promptly, collaborating with other teams if necessary, to resolve problems or concerns efficiently.
• Providing detailed information about Maxicare services, member eligibility, value-chain within the member journey from appointment booking in PCC or LOA issuance up to actual availment.
• Collecting and documenting customer feedback, both positive and negative, and communicating it to his immediate supervisor.
• Keeping detailed records of customer interactions, issues, and resolutions to maintain a comprehensive customer support history.
• Escalating complex cases based on set escalation procedures.
  
  

• 6 months BPO experience (Technical Support in Telco Account, CSR in Financial Account - This is non negotiable)
  
  

• Strong verbal communication skills, interpersonal skills