Customer Care Agent Local Account

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Service Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.
  
  

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service
• Proficient in English
• Tech-savvy and computer literate
• Excellent communication and interpersonal skills
• Hands-on and a positive attitude
• Team player with a high level of energy and able to work independently.
• Amenable to working a day-shift schedule
• Willing to report on-site in Poblacion, Makati City