Credit And Collection Officer

Job Description

• Collections of all outstanding accounts over 90 days from due date, and any other account identified as disputed addressed by Level I collections.
• Follow up and action together with Business all invoices provided for, to collect them.
• Ensure that Credit and Collection policy are being followed.
• Addressing and handling with business any operational issue with client
• Addressing any legal issue and passing it over the external agency (when applicable) or legal department.
• Together with business, visiting the client whenever is required, to ensure effective collection of cash
• Advising business about any potential financial distress situation (incl. bankruptcy) and proposing to suspend the client account.
• Contact clients daily and follow up on previous communications. Every communication, action, answer must be recorded by the Level II Collector in the system at transaction level (Advanced Collections).
• Keeping Collections Level I informed of any action to be taken to a client account
• Reviewing and approving any Payment plan (when applicable)
• Organizing regular meetings with Business Managers to keep them informed about the collection’s status.
• Any major confrontational issues should be reported to management chain to take action after consultation with business.