CPS Learning Admin Junior Specialist

This role is primarily accountable in managing and resolving employee & external requests and queries related to learning programs via variety of channels (ServiceNow, email, and outbound call) within the defined service standards.

If You Are Good At

• Promptly and accurately handle training-related requests or inquiries at initial point of contract
• Identify and coordinate exceptions, provide recommendation and triage to appropriate resources or groups
• Proactively take part in building a collaborative team and good client working relationships
• Deliver excellent customer experience and quality service
• Keep current with HR policies, procedures, programs, and systems related to learning and development
• Meet accuracy and service excellence SLAs and metrics
• Liase with learning academies and/or local people services to resolve employee concerns, if necessary
  
  

• College graduate
• 1-2 years of prior learning background, with experience in learning administration, end-to-end training coordination and logistics (including, but not limited to, scheduling of multiple sessions, program communications, inquiry management, vendor coordination, etc.)
• Customer service skills and background (with HR background is a plus)
• Ability to build positive relationship at work and with customers
• Able to represent the ING core values and way of working
• Commitment to achieving high levels of service excellence and able to work independently or within a team or under minimal supervision
• Ability to analyze processes and come up with process improvements, whether big or small
• Excellent communication skills (verbal and written) in English
• Analytical and problem-solving skills
• Good knowledge on customer service best practices, concepts, and procedures
• Highly organized and able to prioritize in a fast-paced and multi-tasking environment
• High attention to details
• Resourceful
• Working knowledge on the use of Service Now and Workday is a plus
  
  

• Manage highly confidential information in a professional manner
• Ability to deal with various customers in terms of rank and behavior.
• Able to deliver difficult messages
• Able to carry out confidence during uncertainties / unfamiliar expectations
• Good time management to handle fast paced, multi-tasking and number driven work environment
• Quick to adapt and learn while meeting service delivery expectations
  
  

• ING Employees
• ING Stakeholders Global
  
  

• work in Ayala, Makati, the country’s economic center
• enjoy competitive compensation and allowances
• be part of one of the most innovative and exciting digital bank in the world
• be part of a diverse, creative, and energized team