Compliance And Labor Relations Coordinator Hybrid Makati Office Day Shift

Location: Hybrid - Must work in our Makati office, 3x a week at RCBC Plaza Tower 1, Makati (Accepting candidates from Greater Manila Area)

Schedule: Monday to Friday, 6:00 AM - 3:00 PM PHT

About the Company

Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.

At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact.

We are looking for a Compliance & Labor Relations Coordinator to join our growing team.

In this role, you will go beyond administrative tasks. You will play a vital role in shaping and safeguarding the employee experience. From onboarding to offboarding, you will ensure that every stage of the employee lifecycle is managed with integrity, compliance, fairness, and professionalism.

You will serve as a trusted partner to both employees and leadership, helping create a workplace grounded in clear policies, positive labor relations, and operational excellence.

Why You’ll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th-month bonus and Government-mandated benefits.
• Equipment will be provided + internet allowance.
• Access to work in one of our Manila-based offices.
• Member Wellness Program + Regularization drink.
• Paid birthday leave + birthday cake.
• Welcome gift packs + Work anniversary gifts.
• Year-End Party + Christmas hamper.

What You’ll Be Doing

Reporting directly to the Philippines-based Head of Legal and Compliance, you will serve as the frontline operational lead for employee-facing processes. You will ensure that our 300+ employees experience a disciplined, professional, and supportive operational environment. Your key responsibilities will include:

• Leading Onboarding Excellence: Orchestrate documentation and schedules for new hires to ensure a seamless start to their career.
• Managing Case Timelines: Serve as the "doer" for labor relations, tracking case progress against mandated deadlines to ensure zero procedural delays.
• Facilitating Administrative Hearings: Act as the primary point of contact for employees, coordinating and conducting hearings with professionalism and due process.
• Optimizing Offboarding: Coordinate with IT and Operations to manage access revocations and asset returns within strict timelines.
• Maintaining Audit Readiness: Ensure all employee (201) and case files are meticulously documented and ready for internal or external reviews.

What You’ll Bring

• Relevant Experience: At least 2+ years in HR operations, employee relations, or administrative roles requiring high procedural rigor.
• Operational Mindset: A proven ability to manage timelines relentlessly and execute tasks to completion without waiting for "perfect" information.
• Communication Skills: The ability to handle emotionally charged or difficult conversations with a calm, professional, and empathetic demeanor.
• Technical Literacy: Experience managing ticketing systems and digital case trackers to maintain status visibility.
• Detail Orientation: A deep understanding of why procedural consistency matters for both the employee and the organization.

Bonus Points For

• Experience specifically within a BPO or high-growth outsourcing environment.
• Prior experience collaborating with legal counsel on case framing or labor law compliance.
• A track record of implementing documented process improvements that reduced operational bottlenecks.

Ready to Apply?

We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.

Want to fast-track your application? Connect with Jel on LinkedIn.

Important: This role is open to Filipino citizens only. Applications must be submitted in English.