Collector Recovery

About The Role

As a Collector, you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.

How you will contribute

• Perform collections callouts and emails according to the collections workflow using the bank’s collections system.
• Review client information before and during calls using the collections system and other resources provided by the department.
• Answer client questions and provide support in resolving complaints, concerns, and issues.
• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
• Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
• Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.
• Ensure that all communication with the client is conducted professionally and respectfully.
• Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target (team KPI), % of K-PTP out of all connects, Call-Quality (per methodology of QA).
  
  

What we’re looking for

• Minimum of 2–3 years of experience in managing collections of past-due accounts for credit cards and loans through outbound calls, emails, SMS, and other communication platforms, preferably within the banking or financial services industry.
• Familiarity with dialer systems is an advantage.
• Strong understanding of banking products, processes, and BSP regulations related to collections, consumer protection, and industry standards in complaints management.
• Excellent verbal and written communication skills, with the ability to negotiate and resolve issues professionally.
• Highly adaptable to a fast-paced, target-driven environment with a strong focus on achieving collection goals.
• Must be amenable to working onsite at both Alabang and Makati locations.
  
  

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.

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