Collections Team Lead

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Collections Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Analyze accounts receivable information to determine priority.
• Collect outstanding accounts receivables through assertive but polite direct telephone contact with customers.
• Reconcile transactions and accounts.
• Resolve customers’ billing enquiries or issues from all channels and ensure proper follow-up to the final resolution within the stipulated time frame.
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• You will coach a team of collection assistants by setting service standards and ensuring KPIs are met.
• Demonstrate professionalism and endorse the Cartrack brand continually
  
  

• Graduate of any Accounting / Business Admin/ Finance courses or any related course
• Efficient with good skills on implementing standard procedures
• With minimum of 3 to 5 years of team lead experience in Collections / AR/ Finance Account receivable or equivalent
• Can work onsite in Makati City, Philippines
• Can start ASAP!