Channel Development Head

The Channel Development Head is responsible for driving the growth and development of bancassurance channels. This role will lead strategic initiatives to strengthen existing and new distribution channels, foster partnerships, and implement digital innovations. The incumbent will work closely with internal teams and external partners to optimize customer touchpoints, elevate customer experience, and achieve business objectives.

Position Responsibilities

Strategic Planning and Execution:

• Formulate and drive the execution of strategic plans aimed at expanding and optimizing bancassurance channels.
• Identify and develop new leads opportunities to increase penetration.
  
  

Channel And Partnership Development

• Strengthen existing relationships with bank partners and seek new collaborations to enhance distribution efficiency.
• Work with partners to co-create solutions that meet both customer needs and business objectives.
  
  

Digital Innovation And Transformation

• Lead the adoption of digital technologies to enhance sales and customer engagement to streamline channel operations.
• Oversee the development of digital platforms that improve customer interaction and service delivery.
  
  

Customer Experience Enhancement

• Collaborate with internal teams to design and implement initiatives that improve customer touchpoints and satisfaction.
• Analyze customer feedback and market trends to inform continuous improvement efforts.
  
  

Performance Monitoring And Reporting

• Establish metrics and KPIs for assessing the performance of bancassurance channels.
• Regularly review and report on progress against business development goals.
  
  

Team Leadership And Development

• Manage and guide Digital Enablement team to achieve strategic and business objectives.
• Foster a culture of innovation, collaboration, and excellence within the team.
  
  

Required Qualifications

• Bachelor’s Degree Holder with more than 10 years of relevant experience, preferably in insurance, banking and / or fintech.
• Business Development and Project management experience, preferably with channel, digital and technology initiatives
• Human Centered Design (HCD) and Agile experience would be an advantage
• Bancassurance industry experience is preferred but not required
• Data driven in making decisions and crafting strategies to rollout digital initiatives
• Must have very strong written, verbal and presentation communication skills
  
  

Preferred Qualifications

• Strategic Thinking: Ability to develop and implement long-term strategies that align with business objectives.
• Leadership and Management: Strong leadership skills with experience in managing and developing high-performing teams.
• Relationship Building: Excellent skills in building and maintaining partnerships and stakeholder relationships.
• Digital Literacy: Proficiency in leveraging digital tools and platforms to drive business innovation and efficiency.
• Analytical Skills: Strong analytical and problem-solving skills to interpret market data and customer feedback.
• Communication and Influence: Excellent verbal and written communication skills with the ability to influence and negotiate effectively.
• Customer Focus: Deep understanding of customer needs and a commitment to improving the customer and user experience.
• Financial Acumen: Strong understanding of financial metrics and the ability to drive revenue growth.
• Adaptability: Ability to thrive in a fast-paced environment and adapt to changing business needs.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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