Career Navigator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Priorities and Management by Objectives (MBOs):
• Providing Tier 2 Career Center support via 1:1 sessions with employees to assess their needs, provide personalized guidance, and help them develop actionable plans to achieve their goals, which can include assisting with resume/CV writing and feedback, interview preparation, career transitions, understanding our enterprise businesses and functional areas, and navigating the job search, application, and interview process
• Conducting in-depth interviews to understand the employee's career aspirations, work history, education, skills, and personality traits
• Capturing, tracking, and/or appropriately routing cases within case management platform (i.e., ServiceNow)
• Leveraging available data in talent systems (Taleo, My Career Story, MyHR, etc.) to conduct appropriate pre-meeting research based upon the nature of the case
• Supporting and/or facilitating workshops, clinics, and/or weekly Career Care sessions on career development topics such as job hunting, career transitioning, and personal branding
• Staying abreast of labor market trends to provide accurate and timely information to employees
• Providing support to Redeployment Center and other career development programs based upon capacity and needs
• Meeting or exceeding SLAs & KPIs including Phase 1 experience & satisfaction surveys
• Maintaining employee confidentiality and providing follow-up resources and support as needed, unless any employee disclosure warrants transfer to ER/Employee Center
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

• Bachelor's degree in Human Resources, Organizational Development, Counseling, Education, Business, or related field (or equivalent combination of education and experience)
• 3+ years of experience in recruiting and/or talent acquisition, career coaching/advising, workforce development, or internal mobility programs, with demonstrated success guiding candidates/employees through job search and hiring processes
• Knowledge of labor market trends and job search best practices; ability to translate market insights into coaching guidance
• Working knowledge of end-to-end recruitment and selection practices (intake/needs assessment, sourcing strategies, screening, behavioral interviewing, candidate experience, offer process awareness) and how to coach others through them
• Demonstrated expertise in resume/CV writing, LinkedIn/personal branding, and interview preparation (mock interviews, storytelling/STAR method, competency-based interviewing)
• Proficiency with Microsoft 365 tools (Teams, Outlook, Excel, PowerPoint) and comfort supporting employees virtually
• Comfort working with HR/talent systems and case management platforms; ability to capture accurate case notes, track outcomes, and follow routing/escalation protocols (e.g., ServiceNow or similar)
• High degree of discretion and sound judgment; commitment to confidentiality and appropriate escalation to Employee Relations/Employee Center when needed
• Proven solid consultation and coaching skills with the ability to build rapport quickly in 1:1 virtual sessions and translate ambiguity into an actionable plan
• Proven ability to conduct structured discovery conversations (career aspirations, skills, work history, constraints) and synthesize insights into practical, individualized action plans
• Proven data-informed approach: able to use dashboards/metrics (SLAs, KPIs, satisfaction surveys) to manage workload, prioritize cases, and improve service quality
• Proven excellent verbal and written communication skills, including solid facilitation skills for workshops/clinics (virtual preferred)
  
  

• Career coaching/career development credential (e.g., NCDA, ICF, or similar) or formal training in coaching methodologies
• Hands-on experience with ATS/talent platforms (e.g., Taleo or similar) and internal talent profiles/skills tools (e.g., internal career story/skills marketplace solutions)
• Experience as an internal recruiter or talent partner in a large enterprise, including coaching internal candidates on internal mobility processes and selection expectations.
• Experience supporting redeployment, outplacement, or workforce transition programs, including advising employees impacted by reorganizations
• ServiceNow (or comparable) case management experience, including workflow routing, knowledge articles, and SLA management
• Facilitation experience delivering high-volume career workshops/clinics (job search strategy, resume writing, interviewing, internal networking, personal branding)
• Familiarity with career assessment frameworks/tools (skills inventories, interest assessments, strengths-based tools) and translating results into development plans
• Demonstrated ability to build stakeholder relationships with HRBPs, Talent Acquisition, L&D, and business leaders to stay aligned to hiring trends and in-demand skills
• Advanced analytics skills (Excel dashboards, data visualization) to identify demand trends, common employee barriers, and opportunities to improve Career Center resources