Butler Supervisor

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Delivers flawless, personalized butler service from pre-arrival to departure, ensuring impeccable suite readiness, curated amenities, and bespoke guest experiences.
• Coordinates seamlessly with Food & Beverage, Concierge, Front Office, and operational teams to anticipate guest needs and maintain exceptional five-star service standards.
• Coaches and develops the Butler team to deliver discreet, intuitive, and anticipatory service, while supporting training initiatives and continuous performance improvement.
  
  

• Graduate of a degree in Hospitality Management or a related field is an asset.
• At least two (2) years of relevant experience as a butler in a luxury hotel.
• Strong interpersonal and problem-solving abilities with excellent communication and organizational skills.
• Knowledgeable in Opera and Microsoft applications.