Business Development Manager

Responsibilities

• Manage and maintain relationships with assigned clients to support account retention and customer satisfaction.
• Identify opportunities for upselling and cross-selling products and services to expand existing client portfolios and achieve sales targets.
• Analyze client utilization, medical spending, and other relevant data to develop strategic recommendations and support business decisions.
• Monitor and oversee day-to-day team operations, ensuring tasks are completed efficiently and in accordance with established service standards.
• Evaluate team performance, provide coaching and feedback, and ensure compliance with company policies and procedures.
• Collaborate with internal departments, including Sales, Operations, Medical, Finance, and Customer Service, to improve processes and deliver effective client solutions.
• Review and audit account documents and submissions to ensure accuracy, completeness, and adherence to company requirements.
• Monitor existing programs and processes, identify operational gaps or issues, and recommend or implement appropriate improvements and initiatives.
• Make informed decisions regarding account-related requests, including the approval or disapproval of account statuses within management systems based on company guidelines.
• Prepare and present reports, analyses, and updates to management and other stakeholders as needed.
• Address client concerns and coordinate timely resolution of issues to maintain strong business relationships and service quality.
• Support the achievement of departmental objectives by contributing to continuous improvement initiatives and other projects assigned by management.
  
  

• Minimum of 3–5 years of proven experience in B2B account management, corporate sales, client retention, or business development.
• Previous experience in a supervisory or leadership role , with the ability to lead and manage an in-house sales or account management team.
• Experience in the healthcare, health insurance, HMO, or employee benefits industry is highly preferred.
• Proven ability to manage corporate client relationships, drive account retention, and achieve revenue growth through upselling and cross-selling initiatives.
• Experience collaborating with cross-functional teams, including Actuarial, Underwriting, Quality/Risk Management, Operations, and Customer Service , to deliver client-focused solutions.
• Working knowledge of Customer Relationship Management (CRM) systems, preferably SAP C4C (Cloud for Customer) or similar CRM platforms.
• Strong analytical, negotiation, and problem-solving skills, with the ability to interpret client utilization and business data to develop strategic recommendations.
• Excellent communication, presentation, and stakeholder management skills.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word), with experience in preparing reports, presentations, and business reviews.
• Ability to manage multiple accounts and priorities while maintaining a high level of accuracy, professionalism, and customer service.