Branch Ambassador Officer

We’re looking for a customer-focused banking professional to join our branch team in a key front-line role. You will play an important part in shaping the customer experience by guiding clients through in-branch services, supporting both advisory and self-service journeys, and ensuring smooth operations across peak and non-peak hours.

This role combines hands-on customer interaction with operational oversight, working closely with internal teams and stakeholders to improve processes, maintain compliance, and deliver high-quality service aligned with Salmon’s standards and growth strategy.

Key Responsibilities

• A dedicated customer-facing role introduced to improve in-branch guidance, manage customer flow, and support advisory and self-service journeys across peak and non-peak hours.
• Responsible to implement processes, identify areas for improvement and assist in documenting processing relative to Account Services.
• Work closely with Service Delivery Head, colleagues within the team and Salmon stakeholders to achieve Salmon’s business model and strategic direction.
• Call-out (TD Maturity, Bounced Cheques, etc.) Release and Monitoring of Bounced Cheques Pick up and/or Replacement
• Attends to customer queries in person and calls at the branch level
• SOA Rendition
• Resolves customer inquiries, requests and complaints and Answers BSP complaint
• Responds to customer emails
  
  

• University degree on Banking & Finance, or any related Business Course
• With at least 3 years of relevant experience in a banking industry
• Strong knowledge and experience in teller services or branch operations
• Sufficient knowledge of BSP regulations
• Good communication skills
• Problem-solving skills in a well-structured manner
• Ability to work with different culture, race, or ethnic group.
• Can work independently with minimal supervision.
• Acceptable risk management skills and ability to mitigate identified risks.
• Good interpersonal skills
• Keen attention to details
• Organize, innovative and results oriented.
• Ability to multi-task in a fast-paced environment
• Positive attitude knows how to find ways to address different circumstances.
• With official Signature Verification, KYC / CDD Training / Seminars attended.