Billing Team Lead

About The Company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Job Description

• Oversee invoice processing for month-end client billing.
• Manage invoice creation for new client agreement charges, including first-month office fees and deposit invoices.
• Supervise the processing of monthly recurring charges for additional client services.
• Lead the management of client renewal and expansion agreements within the company billing system.
• Ensure accurate handling of client office moves and internal changes in the billing system, including raising invoices and credit notes where required.
• Oversee the maintenance and updating of client information within the billing system.
• Ensure adherence to the company’s credit note and waiver request procedures.
• Review and reconcile invoices against statements to maintain billing accuracy.
• Manage and resolve disputes and queries raised by clients and IWG colleagues, ensuring timely follow‑through.
• Ensure reports are accurately generated and submitted to Management Accountants.
• Guarantee timely and accurate monthly billing for all assigned centres.
• Maintain organized and complete filing systems for centre billing reports and supporting documents.
• Provide guidance, training, and support to billing team members to ensure consistent performance.
• Perform other operational tasks as needed to support overall billing processes.
  
  
  

• Bachelor’s/College Degree in Finance, Accounting, or a related field.
• Previous experience in invoice processing or billing operations; leadership experience is an advantage.
• Intermediate proficiency in MS Office applications: Word, Excel, PowerPoint, and Outlook.
• Strong ability to work under pressure and meet strict deadlines while maintaining a high degree of accuracy.
• Excellent communication, interpersonal, and administrative skills.
• Ability to work independently, exercise sound judgment, and make decisions that support team and business goals.
• Required language: English.
• Strong customer service orientation and the ability to manage escalations professionally.
  
  
  

• Willing to work on cyclical schedule:
• Hybrid
• Morning, mid or nightshift
• Weekends
• Holidays