AU Insurance VA AVS0005

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community thats powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: AU Insurance VA

Location: Hybrid (2-3x a week in the office)

About Us

At hammerjack, were not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact

Over the years, weve built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Job Overview

The Insurance Virtual Assistant will provide administrative and client support services for Australian insurance firms. This role requires efficiency, accuracy, and strong communication skills to ensure smooth operations and an excellent client experience.

Duties And Responsibilities

• Provide day-to-day administrative support to insurance brokers, advisors, and teams.
• Manage client inquiries, emails, and follow-ups, ensuring timely and professional responses.
• Assist in preparing insurance documents, policy renewals, quotations, and claims documentation.
• Maintain accurate client records and databases.
• Conduct research and provide insights on client accounts, renewal schedules, and upcoming deadlines.
• Schedule appointments, meetings, and reminders to support brokers and clients effectively.
• Monitor client touchpoints and suggest improvements in communication and customer experience.
  
  

• Prior experience as a Virtual Assistant, preferably supporting insurance services.
• Strong understanding of insurance processes (policy issuance, renewals, claims handling) is an advantage.
• Excellent communication skills, both written and verbal, with the ability to engage professionally with Australian clients.
• High attention to detail, confidentiality, and organizational skills.
• Proficiency in tools and platforms such as:
• CRM & Insurance Management: Insight, WinBEAT, or Sunrise
• Communication & Collaboration: Microsoft Outlook, Teams, Slack, Zoom
• Other Australian Insurance portals
• Ability to work independently, manage multiple priorities, and meet deadlines.
  
  

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team thats dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.