Associate Infrastructure Engineer

Location:

Makati City, PH, 1210

Flexible Work Arrangement: Remote

Job Category: IT

Career Level: Executive

Requisition Id: 4903

Duties & Responsibilities:

• Assist in configuring and maintaining IT infrastructure, including servers, storagen and network devices.
• Perform onsite hardware installation, network patching, and troubleshooting.
• Support on-premises and hybrid infrastructure solutions.
• Assist in administering Office 365, Active Directory, and enterprise applications
• Monitor system performance and assist in implementing improvements.
• Help troubleshoot hardware, software, and network issues, escalating as needed
• Conduct routine system checks to ensure reliability.
• Follow security best practices and company IT policies.
• Assist in enforcing identity and access management controls.
• Support cybersecurity operations in collaboration with the Cybersecurity team
• Provide Level 1 and Level 2 support for infrastructure-related incidents.
• Maintain IT documentation, including procedures and troubleshooting guides.
• Work with IT teams and business units to support infrastructure projects.
  
  

• Minimum 1-3 years of experience in IT infrastructure engineering.
• Experience with on-premises, hybrid, and cloud infrastructure (Windows & Linux).
• Understanding of networking concepts (Cisco & Meraki, firewalls, VPNs).
• Proficiency in Windows client, servers administration and patching using SCCM.
• Understanding of virtualization technologies (VMware, Hyper-V).
• Basic knowledge of Microsoft 365, and Active Directory.
• Experience administering Citrix VDI/Provisioning services.
• Excellent problem-solving skills and service orientation.
• Strong customer focus with a proactive, solutions-driven mindset.
  
  

• A self-driven individual who can set priorities and meet project deadlines.
• Passionate about cloud technologies and automation.
• Strong relationship builder, with excellent communication and collaboration skills.
• Open-minded, adaptable, and able to facilitate a safe and collaborative work environment.
• Strong personal values aligned with trust, honesty, alignment, and transparency.