Application Support Engineer

Role: Application Support Engineer

As an Application Support Engineer at Beta Systems, you will provide top-tier support to our global enterprise customers for our industry-leading platforms: ANOW! Observe (observability) and ANOW! Automate (workload automation). You will be part of a 24/7 support operation, interfacing directly with enterprise clients and collaborating across internal teams. You will act as a technical subject matter expert (SME) for product and platform-related issues, providing technical insight, troubleshooting complex problems, and ensuring customer satisfaction.

Who are you?

An experienced L3-L4 support engineer, system administrator, DevOps engineer, SRE, or even a software developer looking to move into a customer-facing technical support role.

What you have:

• Proficient in Linux and shell scripting
• Proficient in Relational DBMS such as Oracle, Postgres, DB2, etc. (including Database management)
• Knowledge of Systems administration and IT infrastructure services (OS, network, cloud, containers, etc.)
• Knowledge of Java, Groovy or any object-oriented programming language
• An understanding of multi-tiered web applications and services, as well as the underlying infrastructure
• Ability to communicate clearly and effectively
• Experience in a customer-facing technical role and leading escalation calls
• A self-starter – can work and learn independently
• A knack for problem-solving and creative thinking
• Works efficiently and continuously looks for ways to optimize work routines
• 8-10 years of experience
• ITIL (Incident, Problem, Change Management)
• Bachelor’s Degree in Computer Science, Information Technology, Information Systems or any related course. Graduates of other programs with needed skills are also welcome!

Good to have:

• Experience in enterprise automation, such as scheduling/workload automation
• Product testing knowledge/experience
• Worked with diverse Customers of different cultures