Application Support Analyst

Job Description

Application s Support Analyst

Position Description

The Citco Group of Companies is a worldwide group of independent financial service providers serving the world's elite hedge funds, private equity and real estate firms, institutional banks, Global 1000 companies and high net worth individuals. Citco companies service these sectors around the world by offering hedge fund administration, custody and fund trading, financial products and corporate and trust planning solutions.

The ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out. The primary purpose of the position is to provide Applications Support for the three Divisions: Citco Group, Citco Fund Services (CFS) and Citco Corporate Solutions (C2S) , to ensure global support coverage in accordance with Service Level Agreements. The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third Party Vendors of the applications that we support.

Organizational Relationships

This position is key within ou r IT Group in terms of how we support the business and will be working across multiple applications and business units. The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven.

Principal Accountabilities

Applications Support

• Administer & resolve support requests coming from application users through Service Desk Ticketing System
• Develop and maintain a working knowledge of business applications that we support
• Help in preparing user documentation on supported applications and upgrades
• Install client components on user machines and assist with resolution of technical issues pertaining to these
• Act as liaison between business users, technical support teams and application developers /vendors
• Participate in discussions whenever upgrades or new functionality is introduced to the applications
• Help in providing useful information that could be used for troubleshooting performance related issues
• Participate in the testing and release process with business units for new and improved applications.
  
  

• Bachelor’s Degree in technology or equivalent work experience
• Mature, proactive person willing to accept responsibility and provide leadership
• Ability to work in fast paced, complex Business & IT environments
• Well rounded individual possessing a high degree of initiative
• Demonstrated proficiency in interpersonal and communication skills including oral and written English.
  
  

• Minimum three years ’ experience providing applications support ( working in a helpdesk or similar environment) preferably with in the Financial Sector required OR
• Minimum two years’ Data Management experience, developing SQL queries, extracting, manipulating, and migrating data between application databases for reporting purposes and troubleshooting
• Experience working on the technical side, interacting with infrastructure, DBA, process development, configuration and testing teams, preferably with Microsoft Technologies e.g. Dot Net
• Good working knowledge of MS Excel, in particular pivot table services and data import/presentation
• Knowledge in the following tools or applications desirable:
• ViewPoint , Exact, Unit 4, Oracle EBS, Box, JIRA, Confluence, Tibco BPM, Qlik Reporting, Power BI
• Able to set priorities, to be flexible with a high degree of accuracy
• Flexibility in work schedule according to project and business needs
• Perform other duties as assigned by the Team Lead.
  
  

• Must be able to work in high-pressure environment, either independently or as part of a team
• Flexibility in work schedule according to project and business needs
• Must be able to organize and prioritize tasks
• Flexibility and ability to deal with change .
  
  

• A rewarding and challenging environment that spans multiple geographies and multiple business lines
• Great working environment, competitive salary and benefits, and opportunities for educational support
• Be part of an industry leading global organisation, renowned for excellence
• Opportunities for personal and professional career development .