Analyst Survey And Insights

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

Duties And Accountabilities

• Survey Support
• Administer and manage local and global survey engagements.
• Draft and prepare surveys, information-gathering forms and coordinate with requesters (local and global) for additional requirements.
• Generate and format standard survey reports for review by the Operational Excellence Manager
• Maintain administrative records and documentation related to survey management.
• Guide the Assistant in survey or form creation, distribution, and reporting.
  
  

• Quality Management System (QMS) Support (as needed)
• Assist in the development and customization of QA forms for quality monitoring through the use of information gathering tools such as Sharepoint, under the guidance of the Operational Excellence Manager.
• Assist in the collection and organization of data for process documentation audit, under the guidance of the Operational Excellence Manager.
  
  

• Administrative & Team Support (as needed)
• Perform general administrative tasks such as scheduling meetings, preparing presentations, maintaining team files, and minutes taking.
• Update and maintain documentation for the Quality, Surveys & Insights Team, under the guidance of Operational Excellence Manager.
• Undertake ad hoc tasks and responsibilities as assigned by the Operational Excellence Manager or Management.
  

This role reports to

Manager, Operational Excellence

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.

---