Analyst - Shared Services Platform

Job Description

Join our Shared Services Platform as an Analyst. Master client support & projects while building a direct career path into Salesforce, Data & Analytics, or Intelligent Automation.

About The Role

We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early career professionals who enjoy client interaction, problem solving, and building foundational consulting skills while working with modern automation, cloud, and data Technologies.

The SSP operates as a centralised shared services function, supporting Managed Services , Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day to day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client facing delivery engagements as demand arises.

This role provides a structured pathway into our Salesforce , Intelligent Automation or Data & Analytics consulting service lines with high performing Analysts progressing quickly.

Key Responsibilities

Client Support & Service Delivery

• Operate as Level 1 (L1) support, responsible for initial triage, resolution of known issues, and clear escalation of complex problems to L2/L3 roles.
• Build foundational understanding of supported business processes & technology, not just technical symptoms, to support effective escalation and long-term improvement.
• Provide clear, professional updates and resolutions to clients via ticketing systems and email
  
  

Client Engagement

• Build strong working relationships with client stakeholders through clear communication and regular updates
• Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements
• Act as the trusted initial point of contact for clients, ensuring issues are understood, communicated clearly, and progressed to the appropriate level of ownership.
  
  

Reporting, Governance & PMO Support

• Support centralised PMO activities within the SSP working with Delivery Managers directly, potentially including:
• Status reporting and tracking
• Risk, issue, and dependency registers
• Maintaining delivery documentation, templates, and standards
• Assist with improving service processes and governance over time
  

Project & Secondment Support

• Be seconded into delivery teams to support project execution and post-go-live transition, working within our consulting delivery teams
• Return to SSP with increased process and platform context, strengthening capability and preparing for progression into consulting service line(s)
• Assist with project activities such as documentation, testing, deployment support, and post-go-live activities
  
  

Learning & Capability Development

• Work closely with senior consultants to build technical and professional capability, depending on your chosen path, your development roadmap includes:
• Data & Analytics : Master the full data lifecycle, from Data & Querying Foundations (SQL) to Modern Data Platforms, Cloud Analytics, and high-impact Visualization.
• Salesforce : Become an expert in the world’s #1 CRM. You will focus on Platform Foundations, Declarative (Low-Code) Automation, and building sophisticated Data & Reporting insights.
• Intelligent Automation - Build the "digital workforce" of the future using UiPath and the Microsoft Power Platform, while gaining exposure to Azure services and AI-driven analytics.
  
  

What You Bring

• Strong written and verbal communication skills with excellent email etiquette
• Ability to manage multiple tasks, tickets, and priorities in a fast-paced environment
• Comfortable working in client-facing situations and presenting updates confidently
• High attention to detail and a proactive, problem-solving mindset
• Willingness to learn and adapt across multiple service lines
  
  

While We Will Train You Across The Board, We Are Looking For Individuals With a Specific "spark" In One Of The Following Areas. Please Highlight Your Interest In

Data & Analytics

• Bachelor’s degree (or final‑year student) in Data Analytics, Information Systems, Computer
• Science, Statistics, Engineering, Commerce, or similar.
• Foundation in SQL for data querying and ad-hoc analysis.
• Experience with Excel (power query, pivot tables, formulas).
• Exposure to Power BI or similar data visualisation tools.
• Analytical mindset with strong attention to detail.
• Ability to explain data insights clearly to non‑technical audiences.
  
  

Salesforce Consulting OR Intelligent Automation

• Basic understanding of IT service management tools (e.g. ServiceNow, Fresh Service)
• Interest in automation, cloud platforms, CRMs/ERPs, and data & analytic technologies
• Tertiary qualification in IT, Business, Engineering, Data, or a related discipline (or equivalent experience)
• Exposure to professional services, internships, or client support environments
  
  

About Innovior

Innovior is a digital transformation organisation that forms part of Probe Group’s portfolio of brands, specialising in enterprise-scale intelligent automation, AI implementation and advanced analytics.

About Probe Group

Probe CX is a global business of 19,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on Apply Now. Need adjustments for accessibility needs throughout our recruitment process - please let us know. Were happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

---