Agency Rewards Lead

General Description

• Leads Agency Rewards and Support team including related initiatives while ensuring delivery of high-quality service to the agency force in an efficient manner i.e., within agreed turn-around time to improve distributor experience and drive engagement.
• Collaborates with Receivables team Advisor and Leader account receivables particularly from the loans program, special incentives directly and through active participation and collaboration with the Agency Receivables team.
• Leads projects on process review, documentation and improvement including digitization of applicable rewards services to drive engagement of the agency force.
• Owns and resolves distributor issues related to rewards and incentives within agreed turn-around time, either through direct handling or escalation to the concerned business unit.
  
  

Position Responsibilities

Rewards Management

• Manages of Agency’s rewards program specifically health incentives, group life insurance incentives, savings incentive, and business loans (i.e., GAMA, MDRT, PIFAAP, Car loan, Start-Up, and Development Funds).
• Conducts periodic benchmarking and find areas for improvement in the rewards program to aid in driving an improvement in the productivity of our advisors and leaders.
• Ensures spending on the benefits program is within allowed expense budget by regularly forecasting and monitoring expenses.
• Analyzes regulations and ensures compliance with all control related policies.
• Collaborates with Sales Management Teams to share applicable rules and processes on rewards and incentives.
  
  

Sales Support

• Ensures support processes comply within service level arrangements which include IDs, office badges, business cards, secretary codes, certification requests, bank endorsements, and requests for O365 emails.
• Manages agency clearance process to ensure that all concerned stakeholders meet service level agreement including collaboration with Licensing.
• Manages the rewards and incentives of each advisor based on the set level of qualification.
• Prepare relevant and prompt reports necessary to ensure proper management and monitoring of deliverables like clearances, loans, business cards, ids, receivables, etc.
• Ensures prompt posting of licensed advisor names in PWS.
• Manages advisors and agency leader 201 file in relation to approved incentives like car loan, booster loan, and start-up loans.
• Manages RRR letters to agency leaders.
• Supports receivables team on the loan portfolio collection efforts from active and inactive advisors and prepare the necessary reports for escalation to decide on collection issues / challenges.
  
  

Required Qualifications

• Must be a degree holder of any 4-year business-related course.
• At least 3 years of experience in Rewards Administration and Sales Support in a sales or marketing organization
• Good People Management Skills
• MS Office Application (Excel, Word, PowerPoint)
• Document Management apps, tools and systems are an advantage.
• Life Insurance, Sales Support and Distributor Rewards background an advantage.
  
  

Preferred Qualifications

• Highly organized, results driven and a team-player.
• Good oral communication skills
• Good business writing skills
• Good People Management Skills
• Able to deal with people at all levels of the organization.
• Flexible and able to perform in a challenging environment.
• Possess integrity and a strong work ethic.
• MS Office Application (Excel, Word, PowerPoint)
• Document Management apps and tools are an advantage.
• Life Insurance, Sales Support and Distributor Benefits background an advantage
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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