Agency Growth And Scale Up Program Senior Manager

Oversee the complete delivery of the Agency Sales Recruitment Program, a talent-attraction initiative, focusing on program design, execution, and continuous improvement to efficiently source, engage, and convert high-potential candidates at scale.

Position Responsibilities

Program design and enhancement

• Develop and refine the Agency Sales Recruitment Program framework: eligibility criteria, sourcing channels, incentive structures and branding.
• Collaborate with Marketing and engagement to align out promise and to produce campaigns collateral, candidate webinars and communication playbooks related to the Agency Sales Recruitment Program
  
  

Operational execution

• Manage day-to-day operations of Agency Sales Recruitment Program: campaign launches, applicant tracking, budget spend and vendor coordination.
• Oversee the candidate assessment funnel—online tests, screening calls and selection panels—to ensure SLAs are met (e.g., 5-day turnaround).
  
  

Stakeholder management

• Liaise with Agency Sales leadership and regional teams to align candidate profiles with local market needs.
• Coordinate with IT/ATS teams to implement system enhancements, reporting dashboards and automated notifications.
  
  

Performance Monitoring & Reporting

• Define and track program KPIs: number of applicants, quality-of-hire metrics, conversion rates and cost-per-hire.
• Produce weekly and monthly performance reports; surface insights and recommend course-corrections to the Director.
  
  

Candidate Experience And Engagement

• Ensure a seamless, high-touch candidate journey: timely communications, clear expectations and feedback loops.
• Implement ambassador and referral schemes to boost candidate advocacy and program visibility.
  
  

Continuous improvement and innovation

• Conduct post-campaign retrospectives to capture lessons learned and optimize future waves.
• Pilot new sourcing channels (e.g., digital partnerships, niche job boards) and assessment tools to raise program efficacy.
  
  

Individual Accountabilities

• Creation of the Agency Sales Recruitment Program. (attracting to retention)
  
  

Key Shared Accountabilities

• Communicate the agency sales promise to Agency Sales Recruitment Program candidates
  
  

Required Qualifications

• Bachelor’s degree in business, Marketing, HR or related field.
• 6+ years in recruitment operations, program management or campus-recruitment, with 2+ years leading a major talent program.
• Proven track record running multi-channel sourcing campaigns and managing end-to-end candidate funnels.
• Technical Skills: Familiarity with ATS platforms, basic data-analysis (Excel/powerBI) and digital marketing channels.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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