Admin Officer EDU0001

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community thats powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Admin Officer

Location: Makati | Hybrid — 3x a week onsite

About Us

At hammerjack, were not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact

Over the years, weve built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Job Overview

The Admin Officer provides long-term administrative and operational support to a growing commercial cleaning business. This role is essential in ensuring smooth day-to-day coordination across internal staff, customers, and management.

The ideal candidate is professional, reliable, highly organised, and committed to building a long-term career with the company. This role requires strong interpersonal skills, a service-oriented mindset, and the ability to integrate effectively with the team while working remotely from the Philippines.

The position will initially involve structured onboarding, regular performance check-ins, and close collaboration with leadership to establish strong administrative systems and support continued business growth.

Duties And Responsibilities

• Executive & Administrative Support
• Provide day-to-day administrative assistance to business leaders and operations teams.
• Manage calendars, scheduling, meeting coordination, and internal communications.
• Prepare documents, reports, email correspondence, and presentation materials as required.
• Maintain accurate records, databases, and filing systems.
• Customer & Employee Coordination
• Serve as a professional point of contact for customers, employees, and external partners.
• Support customer service activities including enquiry handling and service coordination.
• Coordinate communication between cleaning staff, supervisors, and management.
• Assist with employee onboarding documentation, updates, and process support.
• Operational & Business Support
• Assist in organising operational workflows such as job scheduling, service follow-ups, and administrative tracking.
• Support internal process improvement and standardisation initiatives.
• Ensure all admin tasks are completed accurately and within agreed timelines.
• Compliance & Governance
• Maintain strict confidentiality and comply with organisational information security requirements
• Ensure adherence to employment policies, labour laws, and organisational governance requirements.
• Participate in regular HR and performance review check-ins throughout probation and ongoing employment.
  

• Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field (preferred)
• Prior experience in administration, executive assistance, or office coordination roles.
• Experience supporting service-based or trades industries (e.g., cleaning, facilities, maintenance) is advantageous.
• Systems / Tools
• MS Office / Google Workspace (Docs, Sheets, Outlook, Teams/Meet)
• Scheduling and coordination tools
• CRM (Salesforce) or customer service systems (advantageous)
• Document management and internal communication platforms
• Soft Skills
• Strong interpersonal and communication skills
• Professional and customer-focused approach
• Highly organised with strong attention to detail
• Reliable, accountable, and committed to long-term employment
• Ability to work independently in a remote environment
• Adaptable and open to coaching, check-ins, and continuous improvement
  

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team thats dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.