Admin And Scheduling Officer After Hours

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

https://www.sharesource.com.au/

What are we looking for?

As an After Hours Officer, you will be part of a high-impact team responsible for keeping our services running smoothly outside standard business hours. You will provide remote operational support, act as the first point of contact for clients and care staff, and ensure continuity of care at all times.

In this role, you will manage after-hours communications, coordinate urgent staffing changes, allocate services as needed, and maintain accurate administrative and financial records through timely data entry.

What are you expected to do?

Call Management

• Answer and manage all incoming phone calls.
• Provide professional, calm, and efficient support to clients, families, and care staff.
• Escalate critical incidents in accordance with company policy.
• Staff Coordination and Shift Coverage
• Source and allocate replacement carers when scheduled care workers are unable to attend shifts.
• Update rosters promptly to ensure continuity of care.
• Communicate changes clearly with clients and care staff.
• Maintain accurate shift records.
  
  
  

Service Allocation

• Allocate services within the rostering system as required.
• Ensure all bookings are updated and confirmed in a timely manner.
• Maintain compliance with organisational and funding requirements.
• Data Entry and Administrative Support
• Perform accurate and timely data entry.
• Ensure Accounts Payable invoices are properly processed in Visual Care and Xero systems.
• Maintain accurate financial records and supporting documentation.
• Maintain organised digital filing systems.
• Support administrative reporting requirements as needed.
  
  
  

On-Call Hours (Weekend Shift)

• Remain available and responsive during on-call hours for urgent matters.
• Triage urgent and non-urgent matters appropriately.
• Source and allocate replacement carers when scheduled care workers are
• unable to attend shifts.
• Escalate critical incidents in accordance with company policy.
  
  
  

You’ll be a great fit if:

• You have at least 1 year of professional experience in scheduling and coordination (healthcare or home care industry preferred).
• You have strong communication skills, both verbal and written.
• You can remain calm and professional under pressure.
• You demonstrate excellent organisational and time management skills.
• You have a high level of attention to detail, particularly with data entry and financial records.
• You have experience using Visual Care, Xero or similar systems (desirable).
• You are able to work independently and make sound decisions after hours.
• You possess strong problem-solving and critical-thinking skills.
  
  
  

We will be absolutely thrilled if you also have the following:

• Knowledge of the private pay aged care industry/issues or Community In-Home Care is desirable.
• Previous experience in after hours schedule
• Previous experience in an office management capacity is essential.
  
  
  

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Why will you love stepping into this role?

• Shape the Future: Be one of the first few employees in a dynamic, growing company and directly contribute to building something you can be proud of.
• Impactful Work: Your efforts will directly translate into business growth and market presence.
• Diverse Exposure: Work with a variety of businesses and industries, expanding your knowledge and experience.
• Rewarding Culture: We believe in celebrating success and appropriately rewarding our team members.
  
  
  

If youre ready to make a significant impact and grow with an exciting new venture, we want to hear from you!

What you gain beyond the role:

• Remote + Hybrid Flexibility: Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home.
• Achieve Work-Life Balance and Flexibility: Work in an environment where you’re trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn’t just a perk—it’s how we help you perform at your best, without sacrificing life outside of work.
• Open Culture: Your voice matters, we encourage proactive communication and fresh ideas.
• Supportive Team: From your very first day to every career milestone, we’ve got your back—with long-term growth and projects you can truly thrive in.
• Learn and Grow: Training, coaching, and international opportunities to level up your skills and career
• Be part of a B-Corp company that puts people and planet first while creating meaningful impact.
  
  
  

Please note: This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.
  
  
  

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What to Expect in the Process?

• You’ll go through 2-3 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 3-4 weeks, but we’ll let you know if things need to move quicker.
• Our best advice? Be yourself and enjoy the conversations. We’ll keep you updated every step of the way, and you’re always welcome to reach out for updates anytime.
• If all goes well, we’ll complete reference checks and requirements quickly—so we can get that job offer to you without delay.
  
  
  

We would be grateful if you have these already:

• Fit to Work/Health Card (Basic 5 employment medical tests)
• NBI Clearance
• Social IDs - PHIC, SSS, HDMF, TIN
• Character references with contact info
  
  
  

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

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