Account Manager

Role Summary: Account Manager is responsible for building strong client relationships and deliver tailored IT and system solutions. He/she will act as a trusted advisor, managing client needs from consultation through implementation, while working closely with internal teams and external partners. This role combines technical expertise with sales strategy, supporting business growth through solution design, project oversight, and market awareness.

Key Responsibilities

Establish and Maintain New Client Relationships

• Build and sustain strong, long-term relationships with new clients, fostering trust and engagement.
• Act as a reliable advisor and primary point of contact, ensuring smooth and effective communication with new clients.
  
  

• Understand client business needs and provide tailored system and IT solutions.
• Leverage technical sales experience to support solution design and product positioning.
  
  

• Gather, document, and manage client requirements with precision and efficiency.
• Ensure all solutions meet client specifications and expectations.
  
  

• Collaborate effectively with internal teams (e.g., technical, marketing, support) and external stakeholders (e.g., partners, vendors).
• Ensure smooth communication and alignment across all project phases.
  
  

• Develop and implement branding strategies in collaboration with principals and product partners.
• Enhance market positioning and support overall business growth goals.
  
  

• Prepare customized proposals, manage quotations, and negotiate contracts.
• Identify new business opportunities and upselling within existing accounts.
• Drive the sales process to close deals, ensuring successful contract finalization and client onboarding.
  
  

• Coordinate solution implementation and ensure timely delivery of services.
• Maintain client satisfaction through proactive follow-up and support.
  
  

• Stay updated on industry trends, emerging technologies, and competitor offerings.
• Provide feedback to internal teams to improve products and services.
• Must have a Bachelor's degree in Computer Science, Engineering, Business, or a related field
• At least 3-4 years' experience in a related role (preferably in IT consulting, systems integration, or technical sales)
• Preferably with experience in technical selling, including solution presentation and closing deals
• Offers high incentive percentage based on performance and sales achievements
• Full onsite work required; must be willing to work from the company or client premises as needed
• High Self-Awareness: Possesses strong emotional intelligence, enabling thoughtful decision-making, adaptability, and professional growth
• Humble & Team-Oriented: Approaches tasks with a cooperative and open-minded attitude, ensuring positive workplace dynamics
• Resilient & Strong-Willed: Exhibits determination, leadership presence, and the ability to navigate challenges with confidence and integrity
• Patience in handling tasks and challenges
• Resourcefulness in finding solutions and adapting to evolving situations
• Maintains a positive approach without complaints, even under pressure