Account Associate

What We Offer

• Competitive Salary Packages
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance
  
  

• Supports clients by managing their back office system and analyzing data by downloading it from the primary source system to create the required report
• Upload data reports to the assigned system of the client that will be used for analytics, data storage, and reporting
• Acquire and validate data required by the client(s) from primary and/or secondary sources through designated systems, email, phone, or as prescribed by the client(s)
• Maintain updates and encode data requirements by following program techniques and procedures as subscribed by the assigned client(s)
• Adhere to established procedures and guidelines while providing quality internal and external support to meet and exceed department standards
• Ensure the accurate and timely delivery of assigned solutions according to the agreed requirements of Payreto and the assigned client(s)
• Resolve basic queries arising from the assigned workload and escalate as necessary
  
  

• Assume additional responsibilities assigned by his/her Immediate Supervisor related to various services and clients within the assigned department. This may range from resolving client technical tickets, onboarding merchant profiles, conducting transactions analysis, etc
• Recommend and proactively implement opportunities for increased departmental efficiency
  
  

• A bachelor’s degree in any field is preferred. Most ideal: Information Technology, Computer Science, Business Administration, Finance, or any equivalent degree
• 1-2 years experience in card payments and the fintech industry that mainly focuses in the operations handling transaction report and analysis, disputes and chargeback management, merchants payments & settlement, & back office support operations
• Knowledgeable in payments terminologies and back-office support operations in payments environment
• Knowledgeable in spreadsheets/MS Excel
• Highly observant
• Good written and verbal communication skills
• Has high attention to details
• Resourceful: Will find ways to gather and verify information using all the resources
• Strong Service Orientation / Mindset
• Passionate about learning
• Strong Problem Solver
• Strong work ethic with a professional and positive attitude
• Possesses a natural drive to improve oneself and others
  
  

• Shifting on a per needs basis
• Willing to work onsite at least twice a week