Technical Consultant

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

VALUES

Care About Transforming The Banking Landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets.

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.

Temenos enables growth for two-thirds of the world’s top 1,000 banks and 70+ challenger banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The Technical Consultant is a key member of the Level 2 (L2) support team, specializing in Temenos Data Hub (TDH) and Analytics/Reporting. This role focuses on resolving complex incidents beyond Level 1 Service desk (L1) capabilities, ensuring thorough diagnosis, documentation, and escalation where required. The consultant will be responsible for validating reconciliation processes, analyzing data inconsistencies, troubleshooting incidents, and ensuring system stability in mission-critical banking environments.

Key Responsibilities

• Provide specialized L2 support for SaaS clients using Temenos Transact, with a primary focus on Temenos Data Hub (TDH)
• Analyze incidents escalated from L1, reproduce issues, and perform functional investigations to identify root causes.
• Analyze and resolve L2 incidents; escalate to Level 3 (L3) with clear root cause analysis when necessary.
• Validate daily reconciliation reports from TDH, investigate mismatches, and apply corrective actions at Transact/TDH level.
• Engage with clients and internal stakeholders to troubleshoot, perform RCA, and propose solutions or workarounds.
• Deliver timely workarounds, configuration corrections, or functional solutions, minimizing client impact while awaiting permanent fixes.
• Guide and mentor L1 consultants, fostering knowledge sharing and continuous service improvement.
• Collaborate with L3 consultants and problem management teams to escalate unresolved issues with clear, actionable analysis.
• Document solutions, workarounds, and lessons learned, contributing to the knowledge base and enabling faster resolution of recurring issues.
• Support functional testing and validation of fixes or enhancements before deployment into client environments.
• Engage with clients on functional problem management discussions, ensuring transparency and building confidence in service delivery.
• Contribute to BAU operational stability by identifying patterns of recurring incidents and recommending process or product improvements.
  
  

• Experience: Minimum 5-7 years of experience with proven expertise in Temenos Reporting and Analytics applications, especially in Temenos Data Hub
• Product Knowledge: Strong understanding of TDH architecture, data models, and reconciliation processes. Proficiency in Oracle/DB2/SQL Server databases and performance troubleshooting.
• Incident Analysis: Demonstrated ability to perform functional root cause analysis, reproduce issues, and propose effective solutions or workarounds.
• Run Operations: Hands-on experience with ETL tools, SQL, stored procedures, and query optimization, with clear understanding of incident, problem, and change management processes.
• Technical Familiarity:
• Hands-on experience with Kubernetes for container orchestration, deployment, and management of TDH components.
• Knowledge of containerization technologies such as Docker.
• Familiarity with cloud-native architecture, including microservices and scalable data platforms.
• Experience working with data lakes, Lakehouses, and building scalable ETL pipelines on cloud infrastructure.
• Familiarity with Unix/Linux scripting and job scheduling tools (Autosys, Control-M, Cron).
• Communication: Strong written and verbal communication skills, able to clearly document issues, solutions, and provide updates to clients and internal stakeholders.
• Methodology: Familiarity with Temenos Implementation Methodology and its application in BAU operations.
  
  

• Ability to mentor and guide L1 consultants, strengthening the frontline support capability.
• Strong client-facing skills, capable of building trust during incident handling and resolution.
• Detail-oriented with strong problem-solving skills, ensuring accuracy in analysis and escalation.
• Awareness of industry practices, regulatory requirements, and operational risks in banking environments.
  
  

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leaves: 2 weeks of paid leave each year for study or personal development