Retail Operations Manager

This position is responsible for developing and managing operations program for Levi’s® Retail Division within the Operations function. Operations program includes development and implementation of policies and procedures; development and management of operational expense budgets; development and implementation of labor model; support of development and implementation of field incentive program; support of loss prevention program; management of new store openings, remodels and closings; management of store maintenance program; management of external vendor relationships; management of cross- functional partnerships at corporate and field; support of corporate/operational initiatives (e.g., Distribution, IT, marketing); development and implementation of operational training program and approach to share best practices and drive operational improvements in stores.

• Leadership and Management
• Lead and supervise a team of District Managers, Trainers, Store Managers and their staff to ensure effective operations
• Provide training, guidance and performance evaluations to enhance team productivity and professional development
• Foster strong, collaborative working relationships with the franchise partners and with key cross-functional partners at corporate and in the field.
• Lead the Annual Get Together of O&O Store Leads and Staff
  
  

• Sales
• Build the Annual Sell-through Plan in close collaboration with key stakeholders
• Ensures achievement of the Sell-through Plan through the implementation of strategic initiatives
• Lead new store openings, renovations and closures
  
  

• Operational Oversight
• Develop and implement operational policies and procedures to improve efficiency and effectiveness across all retail stores
• Monitor and analyze retail key performance indicators to identify areas for improvement and implement strategic initiatives
• Conduct quarterly operational review with franchise partners’ operations teams
• Lead all POS-related discussions, developments and implementation
• Manage external vendor relationships (e.g., POS, Retail Ops Support, Store Supplies).
• Schedule at least 4x a month store visit
  
  

• Inventory and Merchandising
• Oversee inventory management, ensuring accurate stock levels and timely replenishments.
• Develop and implement loss prevention programs
• Work with the Key Account Managers and Brand Environment Team to plan and execute product displays and promotional strategies
  
  

• Customer Experience
• Ensure a consistent, excellent customer experience across all retail stores
• Pass the bi-annual Mystery Shopping Program
• Address and resolve customer complaints and issues promptly and professionally
  
  

• Financial Management
• Manage and optimize the budget for retail operations, including but not limited to POS-related costs, traffic counter, store music, Yoobic, training costs, labor costs and other operational expenses
• Analyze sales and financial data of Owned and Operated Stores to drive profitability and growth
  
  

• Compliance and Safety
• Ensure all retail stores comply with company standards and policies, industry regulations and safety standards
• Conduct regular audits and inspections to maintain operational integrity
  

• Degree in Business or Marketing with 10 years of significant experience in Sales and Retail Operations Management, of which at least 5 years in a Leadership role
• Strong drive with sound business/commercial acumen skills
• Exemplary planning and execution skills: establish plans, manage and improve process, drive team execution
• Superior analytical skills, proficient with numbers and interpretation
• Good business development and negotiation skills
• High impact communication and influencing skills
• Strong problem-solving and decision-making skills
• Ability to build relationships and deal with multiple partners
• Ability to lead, coach and engage teams