E-commerce Lead
Talentmate
Philippines
21st November 2025
2511-20372-9
Job Description
- Achieve monthly GMV targets across Shopify and marketplaces
- Oversee all product listings, ensuring complete and accurate content (images, pricing, specs, tags)
- Plan and execute online promotions, syncing with retail and marketing calendars
- Monitor fulfillment performance (processing, shipping, returns) with 3PL and internal teams
- Track customer satisfaction through NPS, reviews, and complaint resolution
- Analyze platform performance, identify growth opportunities, and recommend improvements
- Align with demand planning to forecast stock needs and avoid overselling
- Maintain platform compliance, UI consistency, and timely updates
Skills: Content management, promo planning, basic analytics, fulfillment coordination
Technical Proficiency: Shopify backend, marketplace seller centers, Excel/Sheets, basic reporting
Personality Traits: Organized, deadline-driven, responsive, and results-focused
Cultural Fit: Collaborative with marketing, sales, and ops teams; digital-native mindset with customer-first instinct
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Makati National Capital Region |
| Company Website: | http://www.smegphilippines.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Retail | ||
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